Summary
Overview
Work History
Education
Skills
Websites
References
PERSONAL DETAILS
Timeline
Generic

KAREN MHAE DAMASCO TOJON

Hospitality Leader
Lipa City

Summary

Dedicated and highly motivated hospitality professional with over a decade of comprehensive experience in front office operations, guest services, and team leadership. Demonstrated expertise in managing high-pressure environments with poise and attention to detail, ensuring seamless operations and exceptional guest experiences. Skilled in creating welcoming atmospheres, addressing guest inquiries, and resolving issues promptly to foster lasting relationships and enhance satisfaction. A strong advocate for team collaboration, I thrive in diverse settings, mentoring staff to achieve excellence in service delivery. My passion for hospitality drives me to continually seek innovative ways to improve operational efficiency and elevate guest experiences in a dynamic hotel setting. I am eager to bring my strategic mindset and proven track record of success to contribute to the growth and reputation of your establishment.

Overview

18
18
years of professional experience

Work History

Operations Manager

The Farm at San Benito
06.2025 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.

Front Office Manager

The Farm at San Benito
09.2013 - Current
  • Leads front office operations in a 5-star wellness resort.
  • Manages guest relations, check-in/check-out, and concierge services.
  • Coordinates with departments to ensure seamless luxury guest experiences.

Assistant Front Office Manager

The Farm at San Benito
09.2013 - 01.2016
  • Supported the Front Office Manager in staff supervision and operations.
  • Handled guest concerns and escalations with professionalism and empathy.

Duty Manager

Hotel Centro
09.2012 - 09.2013
  • Oversaw daily hotel operations, ensuring guest satisfaction and smooth workflows.

Duty Manager

El Nido Resorts, Apulit Island
09.2012 - 03.2013
  • Ensured resort standards were maintained and exceeded.
  • Acted as primary contact for VIP guests.

Front Office Supervisor

Daluyon Beach & Mountain Resort
02.2009 - 10.2010
  • Ensured resort standards were maintained and exceeded.
  • Acted as primary contact for VIP guests.

Front Desk & Reservations Officer

Daluyon Beach & Mountain Resort
01.2008 - 02.2009
  • Ensured resort standards were maintained and exceeded.
  • Acted as primary contact for VIP guests.

Education

Bachelor of Science - Hotel and Restaurant Management

Palawan State University
04.2008

Skills

  • Guest Relations & Customer Service
  • Front Office & Concierge Management
  • Team Leadership & Staff Training

References

Preet, Inder Singh, General Manager, p.singh@thefarm.com.ph, +63 917 572 2221, The Farm at San Benito

PERSONAL DETAILS

  • Date of Birth: May 1, 1986 | Nationality: Filipino
  • Marital Status: Married | Religion: Roman Catholic
  • Height: 5’8” | Weight: 198 lbs

Timeline

Operations Manager

The Farm at San Benito
06.2025 - Current

Front Office Manager

The Farm at San Benito
09.2013 - Current

Assistant Front Office Manager

The Farm at San Benito
09.2013 - 01.2016

Duty Manager

Hotel Centro
09.2012 - 09.2013

Duty Manager

El Nido Resorts, Apulit Island
09.2012 - 03.2013

Front Office Supervisor

Daluyon Beach & Mountain Resort
02.2009 - 10.2010

Front Desk & Reservations Officer

Daluyon Beach & Mountain Resort
01.2008 - 02.2009

Bachelor of Science - Hotel and Restaurant Management

Palawan State University
KAREN MHAE DAMASCO TOJONHospitality Leader