Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
KAREN MAISOG

KAREN MAISOG

Zamboanga Del Norte

Summary

Dedicated Customer Service Representative experienced in enhancing customer experiences through effective communication and analytical problem-solving. Developed loyalty by understanding customer needs and providing tailored solutions. Committed to contributing to organizational growth and success through teamwork and shared inspiration.

Overview

4
4
Languages

Work History

Customer Service Representative

Sagility
Ungka, Iloilo City
10.2024 - 02.2025
  • Delivering exceptional service and making a positive impact on our customer experiences
  • Listen to customers’ questions and concerns and provide answers or responses
  • Resolved customer complaints to enhance service quality.
  • Approach complaints with positive attitude, empathy and a commitment of finding solutions
  • Handle returns or complains
  • Approached complaints with positivity and empathy to resolve issues effectively
  • Delivered exceptional service that enhanced overall customer experience

Education

Bachelor of Science - Criminology

St. Anthony’s College
San Jose, Province Of Antique, Philippines
01-2024

Skills

Call center operations

Customer support

Complaint resolution

Data entry

Listening comprehension

Computer proficiency

Analytical thinking

Adaptable to change

Building rapport

Positive Attitude

Leadership skills

Accomplishments

  • Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.

Timeline

Customer Service Representative

Sagility
10.2024 - 02.2025

Bachelor of Science - Criminology

St. Anthony’s College
KAREN MAISOG