Overview
Work History
Timeline
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KAREN LEYSON

Calamba City,Laguna

Overview

14
14
years of professional experience

Work History

Reservations Sales Specialist

IHG Hotels & Resorts
01.2024 - 06.2024
  • Responsibilities: Reservation specialists are responsible for handling all incoming calls and requests related to reservations
  • Tasked with answering questions about available accommodations, booking specific rooms or seats on planes, trains, or other vehicles, and providing general customer service support
  • Processing applications for new reservations or confirming changes to existing reservations
  • Coordinating with travel agencies to ensure that all reservations are confirmed and are in accordance with the agency's policies
  • Interacting with customers to answer questions about rates, special offers, or other topics related to their travel plans reservations made over the phone or online
  • Coordinating with airlines, hotels, car rental agencies, cruise lines, etc
  • To ensure that reservations are fulfilled properly
  • Maintaining customer records such as contact information, travel history, and preferences
  • Providing monthly updates by sending Order Monitoring Status every two weeks at least, and asking the customers if there are any concerns/issues I need to acknowledge and relay to the designated team, such as Billing, Technical, Contract Distribution, Helpdesk Service, and Customer Service Management team
  • Making sure that all the services/products requested by the customers will be delivered according to the Service Level Agreement (SLA).

Customer Service Support (Seasonal)

Concentrix, Philippines
11.2024 - 01.2024
  • Responsibilities:
  • Provides superior, friendly, and efficient transactions and offers company-approved services and products to provide a positive experience for all customers
  • Facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, and general questions, provide information and resolution for customers, other branches, and other vendors.

Public Relations Specialist

Southville International School and Colleges
09.2016 - 10.2021
  • Responsibilities:
  • Responsible for putting up a booth, and distributing flyers to prospective students
  • Responsible for conducting internal and external events to get target markets
  • Responsible for benchmarking to study the market, compare and create new strategical marketing techniques
  • Responsible for company international accreditations like WASC and IBS, and all other programs that the school is offering
  • Coordinating with the Finance Department in processing checks, cash requests, refunds, and reimbursements of students, teachers, and superiors
  • Responsible for meeting the school's target especially Preschool new enrollees every year and students to enroll in our Smart Summer Activities, Worthwhile Weekend Programs, and even Graduate studies
  • Responsible for building relationships and partnerships with Int'l companies like the Foreign Chambers of Commerce, American Association of the Philippines, US Elk Clubs and Rotaries.

Customer Service Representative (Hotel Reservations - Sales)

Teleperformance - Philippines
01.2010 - 10.2012
  • Responsibilities:
  • Assisting customers with planning and booking reservations such as hotel rooms, car rental, airplane tickets, cruise packages or tickets to a show
  • Providing support to customers on the phone, online, or a combination of these by answering customers' questions, making travel suggestions, and booking rooms and tickets
  • Helping customers to plan their travel itineraries by suggesting local tourist attractions and places of interest
  • Processing the payments and sending the details and confirmation to the guest
  • Sorting out travel solutions when issues arise
  • Selling, up-selling, showcasing and promoting properties, affiliates and services.

Timeline

Customer Service Support (Seasonal)

Concentrix, Philippines
11.2024 - 01.2024

Reservations Sales Specialist

IHG Hotels & Resorts
01.2024 - 06.2024

Public Relations Specialist

Southville International School and Colleges
09.2016 - 10.2021

Customer Service Representative (Hotel Reservations - Sales)

Teleperformance - Philippines
01.2010 - 10.2012

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KAREN LEYSON