KAREN JUNE CIOCO
Summary
Professional with strong background in customer interactions and service solutions, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Knowledgeable and effective in logistics and administrative tasks. Proficient in basic Microsoft Office Suite, TMS DAT, Aljex & Sylectus, ZoomInfo & CRM Hubspot.
Overview
12
12
years of professional experience
Work History
Lead Generation Specialist / Logistics Track & Trace Specialist
Thrivemodal / American Robin Logistics
02.2023 - 12.2024
- Collects data and evaluates/identify potential sales and marketing opportunities
- Tracking pick-ups and deliveries to ensure accurate updates and reports to the client
- Provides effective and quality service to maintain good relationship towards customers and carriers
Dispatch / Track & Trace Specialist
Yellow Diamond Logistics, LLC
03.2022 - 01.2023
- Assisting carriers on shipments inquiries and bookings
- Tracking pick-ups and deliveries to ensure accurate updates to the client
- Secures complete updates, reports and paperwork
- Provides effective and quality service to maintain good relationship towards customers and carriers
Staff - Office of the Mayor
City Government of Kabankalan
01.2016 - 01.2021
- Handling incoming calls and other communications
- Managing filing system
- Recording information as needed
- Greeting clients and visitors as needed
- Updating paperwork, maintaining documents and word processing
- Helping organize and maintain office common areas
- Performing general office clerk duties and errands
- Organizing travel by booking accommodation and reservation needs as required
- Coordinating events as necessary
- Aiding with client reception as needed
Customer Support Specialist
Transcom Ph
07.2013 - 01.2016
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications and requests
- Ensures customer satisfaction and provide professional customer support
Education
Bachelor of Science - Secondary Education Major in English
University of Negros Occidental - Recoletos
Skills
- Accurate data entry
- Complaint resolution
- Strong teamwork
- Communication
- Problem solving
- Retention
- CRM software
- Customer relations skills
Timeline
Lead Generation Specialist / Logistics Track & Trace Specialist
Thrivemodal / American Robin Logistics
02.2023 - 12.2024
Dispatch / Track & Trace Specialist
Yellow Diamond Logistics, LLC
03.2022 - 01.2023
Staff - Office of the Mayor
City Government of Kabankalan
01.2016 - 01.2021
Customer Support Specialist
Transcom Ph
07.2013 - 01.2016
Bachelor of Science - Secondary Education Major in English
University of Negros Occidental - Recoletos
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