Karen B. Bilag
VIRTUAL ASSISTANT
Baguio City
Summary
Experienced professional specializing in client relations and scheduling, ready to contribute to team success. Demonstrated ability to foster relationships, optimize time management, and embrace change. Commitment to reliability and teamwork ensures alignment with organizational goals. Core competencies encompass clear communication, exceptional organization, and a focus on measurable outcomes.
Overview
7
7
years of professional experience
Work History
Appointment Setter, Lead generator 1 month project
Go2 Staffing Solutions
08.2021
- Lead generation from indeed.com
- Handles outbound calls to hiring managers to make an appointment
- Follow-up on appointment schedules
- Schedule calendar appointments
Freelance Tutor
Building Blocks English
12.2019 - 08.2020
- Facilitates a group of 5-10 students
- Creates lesson plans to teach non-native speakers to read, write and speak English.
- Creates Power Point lesson materials
- Voice over story and phonics songs
Curriculum Developer
Two Monkeys Technology
12.2018 - 08.2019
- Responsible for building out all course shells, master templates including discussions, assignments, assessments and activities.
- Contribute to the selection and development of instructional materials in accordance with course objectives.
- Review training material/deliverables and provide recommendations on the accuracy of and relevancy of content of curriculum and performance support tools.
ESL Instructor
ABC360 Philippines
05.2015 - 03.2018
- Create lesson plans to teach non-native speakers to read, write and speak English.
- Help students learn English grammar, pronunciation and conversational skills
- Reply to student messages
- Assess student progress
- Suggest program or curriculum improvements to school administrators
Public Relations Assistant
Manila International Airport Authority
04.2013 - 02.2014
- Responsible for support, research, and administrative tasks.
- Assist passengers for their queries like flight schedules or terminal information.
- Assist VIP delegates with their flight and airport accommodations
- Answer telephone calls
Customer Service Associate
Convergys Philippines
06.2013 - 01.2014
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Troubleshoot technical difficulties on the customer's end.
- Provide a detailed bill and give discounts
- Upsell Pay-Per-View services.
- Transfer calls to the designated department.
Education
Bachelor of Science - Tourism Management
University of Baguio
01-2014
Bachelor of Science - Nursing
National University
01-2010
Skills
Graphic design fundamentals
Interpersonal communication
Proofreading and editing
Data entry and management
Microsoft PowerPoint proficiency
Photography skills
Timeline
Appointment Setter, Lead generator 1 month project
Go2 Staffing Solutions
08.2021
Freelance Tutor
Building Blocks English
12.2019 - 08.2020
Curriculum Developer
Two Monkeys Technology
12.2018 - 08.2019
ESL Instructor
ABC360 Philippines
05.2015 - 03.2018
Customer Service Associate
Convergys Philippines
06.2013 - 01.2014
Public Relations Assistant
Manila International Airport Authority
04.2013 - 02.2014
Bachelor of Science - Nursing
National University
Bachelor of Science - Tourism Management
University of Baguio