Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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KAREN  A. GONZALES

KAREN A. GONZALES

BS Information Technology
Cebu City,Cebu

Summary

Motivated and tech-savy BS Information Technology graduate with hands-on experience in technical support, troubleshooting and software development. Eager to contribute to a dynamic IT team where I can grow professionally, support users effectively, and apply innovative solutions to real-world problems.

IT professional with experience in technical support and troubleshooting. Strong focus on team collaboration, ensuring reliability and adaptability in dynamic environments. Skilled in hardware and software diagnostics, network configuration, and customer service. Known for clear communication, problem-solving, and dedication to achieving results.

Overview

16
16
years of post-secondary education
4
4
Certifications

Work History

IT Technical Support Intern

Mustard Seed Systems Corporation-Cebu
02.2025 - 06.2025
  • Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
  • Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
  • Streamlined communication with clients through clear and concise email correspondence and phone calls.
  • Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
  • Actively participated in professional development opportunities such as workshops, seminars or online courses to stay current on technological advancements.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Bachelor of Science - Information Technology

Cebu Technological University - Main Campus
04.2021 - 01.2025

Humanities and Social Sciences - HUMSS

Carcar Academy Technical School Inc.
Carcar City, Cebu
01.2018 - 01.2020

Junior High School -

Carcar Academy Technical School Inc.
Carcar City, Cebu
01.2014 - 01.2018

Elementary -

Napo Elementary School
Napo, Carcar City, Cebu
01.2008 - 01.2014

Skills

Effective Communication and Teamwork

Certification

NC II holder in Computer Systems Servicing (CSS)

References

Gibe S., Tirol, Professor, 0917-107-4832, CTU - Main Campus, MIT


Sheryl A. Pacana, Manager, 0956-285-1849, Mustard Seed Systems Corporation - Cebu

Timeline

IT Technical Support Intern

Mustard Seed Systems Corporation-Cebu
02.2025 - 06.2025

Bachelor of Science - Information Technology

Cebu Technological University - Main Campus
04.2021 - 01.2025

Humanities and Social Sciences - HUMSS

Carcar Academy Technical School Inc.
01.2018 - 01.2020

Junior High School -

Carcar Academy Technical School Inc.
01.2014 - 01.2018

Elementary -

Napo Elementary School
01.2008 - 01.2014
KAREN A. GONZALESBS Information Technology