KAREN A. GONZALES
BS Information Technology
Cebu City,Cebu
Summary
Motivated and tech-savy BS Information Technology graduate with hands-on experience in technical support, troubleshooting and software development. Eager to contribute to a dynamic IT team where I can grow professionally, support users effectively, and apply innovative solutions to real-world problems.
IT professional with experience in technical support and troubleshooting. Strong focus on team collaboration, ensuring reliability and adaptability in dynamic environments. Skilled in hardware and software diagnostics, network configuration, and customer service. Known for clear communication, problem-solving, and dedication to achieving results.
Overview
16
16
years of post-secondary education
4
4
Certifications
Work History
IT Technical Support Intern
Mustard Seed Systems Corporation-Cebu
02.2025 - 06.2025
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Streamlined communication with clients through clear and concise email correspondence and phone calls.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Actively participated in professional development opportunities such as workshops, seminars or online courses to stay current on technological advancements.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Bachelor of Science - Information Technology
Cebu Technological University - Main Campus
04.2021 - 01.2025
Humanities and Social Sciences - HUMSS
Carcar Academy Technical School Inc.
Carcar City, Cebu 01.2018 - 01.2020
Junior High School -
Carcar Academy Technical School Inc.
Carcar City, Cebu 01.2014 - 01.2018
Elementary -
Napo Elementary School
Napo, Carcar City, Cebu 01.2008 - 01.2014
Skills
Effective Communication and Teamwork
Time Management
Problem solving and analytical thinking
Project Management
Technical Support & Troubleshooting
Hardware/software diagnostics
Operating Systems Installation and Configuration
Networking LAN/WAN setup
Programming - Basic knowledge in C, CJavaScript, C#, SQL/MySQL
Databse Handling and Reporting
Documentation and Analysis
Technical troubleshooting
Certification
NC II holder in Computer Systems Servicing (CSS)
References
Gibe S., Tirol, Professor, 0917-107-4832, CTU - Main Campus, MIT
Sheryl A. Pacana, Manager, 0956-285-1849, Mustard Seed Systems Corporation - Cebu
Timeline
IT Technical Support Intern
Mustard Seed Systems Corporation-Cebu
02.2025 - 06.2025
Bachelor of Science - Information Technology
Cebu Technological University - Main Campus
04.2021 - 01.2025
Humanities and Social Sciences - HUMSS
Carcar Academy Technical School Inc.
01.2018 - 01.2020
Junior High School -
Carcar Academy Technical School Inc.
01.2014 - 01.2018
Elementary -
Napo Elementary School
01.2008 - 01.2014