Kareen M. Biason
Antipolo City
Summary
Results-driven professional skilled in processing diverse functions to meet business needs. Expertise in analysing complex datasets and translating insights into strategic decisions. Proven ability to manage tasks efficiently, adapt processes swiftly, and collaborate with cross-functional teams. Committed to problem-solving and driving continuous improvement.
Overview
23
23
years of professional experience
Work History
Customer Loyalty Member V Wholesale Banking
ING Hubs
Philippines
03.2026 - Current
- Managed inquiries and service requests from corporate and institutional banking clients, providing timely and professional customer support.
- Investigated and resolved complex client concerns, providing prompt follow-up to ensure a positive customer experience.
- Processed syndicated and bilateral loan applications for both individual and corporate clients, ensuring complete documentation, accurate data entry, and timely execution.
- Coordinated with Relationship Managers, internal departments, and external stakeholders to facilitate efficient loan processing and effective issue resolution.
- Processed and verified wholesale banking transactions, ensuring compliance with service level agreements (SLAs) and contributing to operational reliability.
- Maintained accurate client records and loan documentation in compliance with banking regulations, internal policies, and operational controls.
- Ensured adherence to risk management, audit, and quality assurance standards throughout the loan processing lifecycle.
- Identified and implemented process improvements to enhance operational efficiency while maintaining high service quality.
- Collaborated with cross-functional teams to deliver seamless client support and strengthen long-term customer relationships.
Loan Coordinator
NightOwl Consulting
12.2025 - 03.2026
- Processed loan order-outs, coordinating credit reports, appraisals, and third-party services to facilitate efficient loan approvals.
- Reviewed incoming loan files, ensuring completeness and accuracy of required documentation for timely processing.
- Verified the accuracy and completeness of EOI and all funding-related documentation prior to closing to prevent funding delays.
- Monitored incoming App Submitted notifications and established loan files in Encompass, ensuring alignment with Loan Officer instructions and client information.
- Conducted thorough file setup reviews by organizing documentation in Encompass, ordering credit reports, validating application details, and resolving discrepancies.
- Coordinated the collection of Evidence of Insurance (EOI), Verifications of Employment (VOEs), and Homeowners Association (HOA) documentation as requested by Loan Officer Assistants and Processors.
- Tracked and managed Loan Officer (LO) Lead Notes, ensuring precise setup and processing of loan files.
- Maintained an organized pipeline tracker for all assigned loan files, monitoring outstanding conditions, follow-up items, and file status to ensure timely processing and prevent files from being overlooked.
- Provided comprehensive administrative and operational support to Loan Officers and internal teams, ensuring an efficient and streamlined loan workflow.
Mortgage and banking operations professional
JPMorgan Chase Bank
06.2010 - 11.2025
- Mortgage and banking operations professional with 15+ years of progressive experience at JPMorgan Chase Bank, supporting the full mortgage lifecycle from loan review and processing through closing, quality assurance, title analysis, customer care, and project approval.
- Reviewed complex loan and property documentation, resolved escalations, and coordinated with customers, vendors, and internal teams to ensure timely and accurate transaction processing.
- Managed operational reporting, reconciliation, and quality control for mortgage processes, ensuring accuracy and compliance in high-volume, time-sensitive work environments.
- Conducted condominium/project reviews and supported mortgage documentation and underwriting, ensuring compliance and risk controls during loan servicing operations.
- Core Expertise:
- Mortgage Operations Loan Processing Project/Condo Review Title Analysis Quality Assurance Compliance Customer Service Property Preservation Loan Closing Documentation Review Risk & Controls Reporting & Reconciliation Process Improvement Workforce Management Stakeholder Coordination
Administrative Associate
RRDonnelley Printing Solutions
09.2006 - 06.2010
- Monitored client emails and faxes to ensure timely client communication.
- Monitored client interfaces to facilitate seamless project uploads and downloads.
- Created and maintained shift-by-shift reports to track operational performance.
Bank Remittance Processor
Banco de Oro (Head Office)
04.2005 - 09.2006
- Assessed client requirements for remittances to ensure accurate processing.
- Verified client records and encoded necessary information for efficient transaction processing.
- Generate remittance reports.
- Collaborated with bank employees to enhance operational workflows.
- Assist in bank reconciliations.
Loan Processing Clerk
Extraordinary Development Corporation
07.2003 - 03.2004
- Assessed client requirements for loan applications to ensure accurate processing.
- Coordinated data distribution to loan processors, enhancing processing efficiency.
- Compiled reports for PAG-IBIG to support organisational compliance.
Education
Bachelor of Science - Computer Science
STI College
Quezon City01-2002
Secondary Education -
Commonwealth High School
Quezon City01-1998
Saint Mark International Academy
Quezon City01-1996
Legion of Mary Elementary School
Quezon City01-1994
Skills
- Loan processing
- Mortgage documentation
- Quality control
- Risk assessment
- Operational reporting
- Data analysis
- Client communication
- Team leadership
- Team building
- Analytical thinking
REFERENCES
Character references are available upon request.
Timeline
Customer Loyalty Member V Wholesale Banking
ING Hubs
03.2026 - Current
Loan Coordinator
NightOwl Consulting
12.2025 - 03.2026
Mortgage and banking operations professional
JPMorgan Chase Bank
06.2010 - 11.2025
Administrative Associate
RRDonnelley Printing Solutions
09.2006 - 06.2010
Bank Remittance Processor
Banco de Oro (Head Office)
04.2005 - 09.2006
Loan Processing Clerk
Extraordinary Development Corporation
07.2003 - 03.2004
Bachelor of Science - Computer Science
STI College
Secondary Education -
Commonwealth High School
Saint Mark International Academy
Legion of Mary Elementary School