Kareem Guy
Summary
Highly efficient and detail-oriented Data Entry Specialist with 7 years of experience accurately and swiftly inputting and managing data. Proficient in utilizing various data entry software and tools to maintain data integrity and ensure accuracy. Adept at handling large volumes of information while maintaining a high level of precision and data confidentiality. Excellent organizational and time management skills, enabling effective multitasking and meeting tight deadlines. Demonstrated the ability to collaborate effectively in a team environment and communicate complex data-related information clearly.
Overview
7
7
years of professional experience
Work History
Service Delivery Manager
Trained To Go Business Solutions
- Streamlined desktop support and IT services desk, achieving a significant increase in service efficiency
- Took ownership of critical incidents, reducing recurrence through effective post-incident reviews.
- Established and implemented systems, procedures, and methodologies, resulting in a marked improvement in service delivery performance.
- Analyzed and optimized third-party and internal processes, realizing significant efficiency gains.
Comptia A+ Prep Tutor
Wyzant
08.2017 - Current
- Reinforce learning through discussions, problem-solving, and assignment review, foster student confidence and motivation using positive feedback techniques; and instruct students in study skills, note-taking, and test strategies
- Identify and address students' challenging topics or subjects and utilize effective study resources for test preparation
- Provide recommendations for supplementary learning materials
- Proficient in software tools such as Mailchimp, Calendly, Microsoft Office, Adobe Acrobat Pro, and Go Pipeline Pro (CRM)
- Input and manage relevant information using software tools and databases
Network Administrator (Team Lead)
INTEGRIS
08.2022 - 08.2023
- Responsible for the upkeep of computer networks, systems, and hardware, which includes managing software applications, mainframe operations, VPN connections, and router configurations.
- Proficiently handle Office 365 and Sharepoint tasks, encompassing tasks such as user onboarding and termination, Azure AD administration, and management of licenses and security protocols.
- Manage projects from inception to integration, monitor Helpdesk SLAs, and ensure network security.
- Record and update data related to network hardware, software, and projects, ensuring accurate documentation.
Network Administrator/Manager
Procat Distribution Technologies
08.2021 - 02.2022
- Led large IT projects, overseeing the design and deployment of new systems and services.
- Administered and maintained a suite of hardware and software solutions, encompassing Sonic Wall, Cisco Switches, Dell Servers, ClickUp, Calendly, Asana, SQL, and Logmein, fostering streamlined operations and issue resolution as a diligent data entry specialist
- Participated in company-wide training endeavors at client
- Supervised a spectrum of systems, regulations, protocols, and orientation procedures, while also managing budgetary considerations and the progression of support escalations in a dedicated manner
- Responsible for upholding accuracy and integrity of information throughout IT systems
Information Systems Manager
Train To Go Tech
02.2020 - 08.2021
- Supervised a team of 10 IT professionals, overseeing recruitment, training, and performance evaluations, while effectively communicating role requirements
- Contributed to the development of IT strategies, frameworks, and workflows, fostering collaboration with relevant parties to ensure solutions met business objectives
- Assessed potential vendors, formulated comprehensive testing strategies for hardware and software, and aligned technological resources with user requirements and established protocols
- Ensure precision and effectiveness in inputting information, encompassing tasks such as creating tickets post-support calls, updating network documentation, and upholding organized file systems
Remote Support Engineer (Level 2/3)
All Covered
09.2017 - 02.2020
- Enhance network efficiency through proactive monitoring, issue resolution, and upgrade coordination.
- Resolve technical problems, such as account setup and network configuration.
- Stay updated with industry trends through education and networking.
- Involves managing hardware (Fortinet Firewalls, Cisco, Netgear, HP switches, Servers) and using software tools (Solarwinds N-able, Remedy, Threatlocker, BitDefender, Google Admin).
- Proficiently input data to ensure the precision of records and assist in generating network operational status reports through ticket creation, network documentation updates, and meticulous file system maintenance
Information Technology Specialist
Weber Display And Packaging
10.2016 - 09.2017
- Supervised operation and maintenance of company-wide hardware, software, and network systems
- Installed and configured workstations and peripherals
- Trained staff on software usage and business-related topics
- Managed system backup, recovery, and advanced troubleshooting
- Oversee record-keeping activities within the network administration team, ensuring accurate and timely data input, managing data integrity, and collaborating with staff to streamline implementation projects.
Education
Bachelor of Arts - Liberal Arts in Sociology
Rider University Lawrenceville
Lawrenceville, NJ08.2014
Skills
Data Accuracy
Time Management
Confidentiality
Attention to Detail
Typing Speed/Accuracy
Database Management
Data Analysis
Microsoft Office Suite
Timeline
Network Administrator (Team Lead)
INTEGRIS
08.2022 - 08.2023
Network Administrator/Manager
Procat Distribution Technologies
08.2021 - 02.2022
Information Systems Manager
Train To Go Tech
02.2020 - 08.2021
Remote Support Engineer (Level 2/3)
All Covered
09.2017 - 02.2020
Comptia A+ Prep Tutor
Wyzant
08.2017 - Current
Information Technology Specialist
Weber Display And Packaging
10.2016 - 09.2017
Service Delivery Manager
Trained To Go Business Solutions
Bachelor of Arts - Liberal Arts in Sociology
Rider University Lawrenceville
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