Kara Imee Cabiao
Customer Service | Virtual Assistant
Bacolod City
Summary
Seeking a challenging opportunity where will I be able to utilize my strong organizational skills, educational background, and ability to work well with people which will allow me to grow personally, and professionally
Overview
13
13
years of professional experience
Work History
Guest Service Representative
Vector Travels
10.2022 - 12.2023
- Answering guest inquiries about the property via calls and emails, providing check-in / check-out instructions, processing refunds, creating maintenance work order ticket
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Service Desk Coordinator
Atomic Technology Solutions
01.2021 - 09.2022
- Creating ticket and dispatching it to IT technician
- Assigning onsite request for clients
- Outbound calls (offering IT services)
Customer Service Representative
PanAsiatic solutions
11.2010 - 12.2020
- Technical support for cellphones and mobile data processing refund, selling products (phones, plans, telephone and mobile hotspot), Handled customer inquiries, answered questions, and resolved problems in a timely manner
Education
Information Technology
STI College - Bacolod
Skills
Customer serviceundefined
Timeline
Guest Service Representative
Vector Travels
10.2022 - 12.2023
Service Desk Coordinator
Atomic Technology Solutions
01.2021 - 09.2022
Customer Service Representative
PanAsiatic solutions
11.2010 - 12.2020
Information Technology
STI College - Bacolod