Kammier Maraya

Currently working as Service Delivery Manager at Fujitsu Philippines, responsible for overseeing delivery of IT services to clients.

• Manage client account, ensuring service delivery excellence and client satisfaction.
• Collaborating with cross-functional teams, implement service delivery strategies and initiatives, resolving escalations and issues to ensure timely resolution and customer satisfaction.
• Lead team of IT professionals, provide guidance and support to ensure successful delivery of services.
• Manage internal and external suppliers that aligns to customer requirements.
• Accountable for forecasting and management of P&L to ensure revenue and growth.
• Actively owns service risks, controls service cost and improve productivity for customer to increase profitability and continually improve cost effectiveness.
• Managed vendor relations proactively, negotiating contracts beneficially for both parties involved.
• Established culture of continuous improvement, encouraging team members to share ideas for process enhancements.

Managed global operations team that provide end to end IT support for users. Implemented best practices and proper governance within the teams to work efficiently and effectively. Ensures that Service Level Agreement is met on a monthly basis and formulate improvements for service failures.

• Passionate about learning and committed to continual improvement.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Fostered culture of continuous learning among team members through ongoing professional development opportunities and knowledge sharing sessions.
• Developed IT policies and procedures that helped standardize processes across organization for better consistency in service delivery.
• Implemented effective knowledge management system for quicker issue resolution and increased productivity.
• Developed high-performing team by providing coaching, mentoring, and regular performance feedback.
• Optimized resource allocation by regularly reviewing team workload and adjusting schedules as needed.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.