KAMILLE M. ECHALUSE
Poblacion, Makati City
Summary
OBJECTIVES Seeking a position that would give me an opportunity for personal growth and enhance my professional skills in hospitality industry. To help achieve the organizational goals and objectives and to contribute for the growth and progress of the company.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Support Specialist
11.2021 - Current
- Tier 3 management, have special skill like SME (subject matter expert)and QA (quality assurance)
- Handled business, product, sales support by scrubbing their ticket surveys
- Send out coaching logs
- Calling back the customer for customer satisfaction and correct fundamental processes
Customer Service Representative
Gateway Park SBFZ Subic
05.2021 - 11.2021
- Subject Matter Expert (SME)
Guest Service Agent
Bunk 5021, Kape
Makati City
07.2019 - 04.2021
- Name of the Company : Bunk 5021 Hostel/
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees, and payments.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Greeted guests upon arrival and offered assistance.
- Provided guest assistance and recommendations for tourist attractions.
Cashier
Kale Poblacion
Makati City
07.2019 - 04.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
Education
Primary: Pecson Memorial Elem School
Biay Sta. Cruz ZambalesBachelor of Science - Hotel and Restaurant Management
President Ramon Magsaysay State University
01.2015 - 01.2019
SECONDARY Lipay National High School
Lipay Sta. Cruz Zambales 01.2011 - 01.2015
Skills
Proficient at MS Word, MS Excel and MS PowerpointCan navigate Cloudbeds System, Harmony, Saleforce, CRM and Genesys
Excellent Communication
Organization and Time Management
Training and Development
Staff education and training
Accomplishments
Timeline
Support Specialist
11.2021 - Current
Customer Service Representative
Gateway Park SBFZ Subic
05.2021 - 11.2021
Guest Service Agent
Bunk 5021, Kape
07.2019 - 04.2021
Cashier
Kale Poblacion
07.2019 - 04.2021
Bachelor of Science - Hotel and Restaurant Management
President Ramon Magsaysay State University
01.2015 - 01.2019
SECONDARY Lipay National High School
01.2011 - 01.2015
Primary: Pecson Memorial Elem School