Kamal Kishore Jain
Risk Management and Compliance
Cebu City,Central Visayas
Summary
Dynamic Associate Vice President at Wipro Philippines Inc, skilled in operational leadership and partnership development. Spearheaded digital transformation initiatives, enhancing productivity and driving revenue growth. Cultivated a culture of continuous learning while mentoring teams, resulting in improved performance and client satisfaction. Championed diversity and inclusion, solidifying the company’s market position.
Overview
18
18
years of professional experience
11
11
Certifications
Work History
Associate Vice President
Wipro Philippines Inc
01.2023 - Current
- Drove digital transformation efforts within the organization, leveraging emerging technologies to streamline workflows, improve communication channels, and enhance overall productivity.
- Collaborated with cross-functional teams to drive process improvements and innovation.
- Implemented data-driven decision-making practices to inform business strategy and optimize performance metrics across all departments.
- Established key industry partnerships, solidifying the company''s position as a market leader in its field.
- Mentored junior team members, providing guidance on best practices and strategies to overcome challenges while simultaneously strengthening their professional skillsets.
- Cultivated a culture of continuous learning among employees through professional development opportunities, fostering an environment of collaboration and innovation.
- Championed diversity and inclusion efforts within the organization, successfully implementing policies and programs that promoted equal opportunities for all employees, regardless of background or identity.
- Boosted company reputation with the successful execution of high-profile projects.
- Optimized team performance through effective leadership and staff development programs.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Delivered consistent revenue growth by identifying new business opportunities and expanding client relationships.
- Spearheaded change management initiatives that ensured smooth transitions during organizational restructuring periods while minimizing disruptions to ongoing operations.
- Achieved departmental goals by developing and implementing strategic initiatives.
- Established and directed successful programs focused on Risk Management and Compliance.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
Senior Manager
Wipro Philippines Inc
12.2019 - 12.2022
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Manager
Wipro Philippines Inc
02.2017 - 12.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Deputy Manager
Wipro Philippines Inc
09.2013 - 02.2017
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Assistant Manager
Wipro LTD
06.2010 - 08.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Leader
Wipro Ltd
01.2008 - 05.2010
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Agent
Wipro Ltd
08.2007 - 12.2007
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Education
Bachelor of Science - Business Accountancy
St. Xaviers College
Kolkata 04.2001 -
Skills
Risk Management
Operations management
Partnership development
Program management
Technical support
Project management
Policy development
Department leadership
Organizational development
Administrative oversight
Utilization review
Service delivery management
Operational leadership
Performance improvement
Certification
CISA
Timeline
Associate Vice President
Wipro Philippines Inc
01.2023 - Current
Senior Manager
Wipro Philippines Inc
12.2019 - 12.2022
Manager
Wipro Philippines Inc
02.2017 - 12.2019
Deputy Manager
Wipro Philippines Inc
09.2013 - 02.2017
Assistant Manager
Wipro LTD
06.2010 - 08.2013
Team Leader
Wipro Ltd
01.2008 - 05.2010
Agent
Wipro Ltd
08.2007 - 12.2007
Bachelor of Science - Business Accountancy
St. Xaviers College
04.2001 -