KALVIN KAE LIGON TACDORO
Iloilo City
Summary
Developed leadership and team management skills in fast-paced environment, consistently ensuring efficient operations and team cohesion. Adept at problem-solving, conflict resolution, and performance improvement, with focus on achieving organizational goals. Looking to transition into new field while leveraging transferable skills to contribute effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Tech Supervisor
Intermed Language Institute
02.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintenance and Repair of Equipment for Operations for all Branches Including Restaurant POS (Point of Sale)
- Pre plotting of Incoming online Reservations and Guidelines for special event (Restaurant System)
- Procurement of Materials for Restaurant Setup and Operations
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Virgin Mobile
11.2019 - 02.2021
- Perform and Validate potential Sales for phone services for Virgin Mobile
- Perform Basic billing for the customer’s needs and Concerns for the Service
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Engagement Specialist
Startek Iloilo
02.2017 - 10.2019
- Perform and Validate potential Sales for video, Internet and phone services for spectrum
- Validate potential buyers for future reference
- Perform Basic billing for the customer’s needs and wants for the new service
Technical Support
Transcom Iloilo
11.2016 - 02.2017
- Inbound all Troubleshooting Cable issues for Northeast Division
- Resolve Customer issues and Delivery Inquiry
- Perform basic billing in regards to current cable bill service
Administration Officer
Robinsons Supermarket Jaro
07.2016 - 10.2016
- Manage security and Safety of the supermarket
- Ensures High Standard of Customer Service and quality control for the needs of customer
- Administer Cleanliness and maintenance of the Supermarket
- Adhere to the Rules and regulations of the entire Supermarket Procedures
Call Center Agent (Non-Voice)
Voiceless Technologies
07.2015 - 06.2016
- Company Overview: Formerly (Avatar Technologies Inc.)
- Handle Incoming and outgoing calls
- Validate Call transfers
- Formerly (Avatar Technologies Inc.)
Network Administrator
Dyna Arms Security Agency
05.2014 - 05.2015
- Network monitoring and development of new technologies
- Identifies, researches, and recommends changes and upgrades to system hardware and software
- Install hardware and software on network servers and workstations
- Evaluating implementing network management software
Surveillance Officer (Quality Control)
Starcruises Ltd.
09.2013 - 03.2014
- Company Overview: Standard Marine Agencies Sdn Bhd, Superstar Aquarius
- Ensure that CCTV systems are being fully utilized so as to protect company assets by live monitoring, or review of prior recorded video footage
- To ensure that a full understanding of departmental objectives and policy is maintained through continued study
- To ensure a full understanding of all game types and department operations within Club areas
- To maintain a professional standard in all aspects of assigned duties, both internal and external to the Surveillance department
- Standard Marine Agencies Sdn Bhd, Superstar Aquarius
MIS ASSISTANT
FF Cruz & Co., Inc. – Freysinnet Filipinas Corporation Joint Venture
06.2010 - 08.2013
- Check and troubleshoot CCTV Cameras for functionality and fixture if needed for repairs and upgrades
- Check and troubleshoot telephone and network lines if there are anomalies in wire tapping and wire cutting
- Configuration of Active Directory, Group Policies, DNS, DHCP
- Installation of firewalls, routers & anti-virus/security appliances
- Troubleshooting printers/scanners/copiers
LINK BUILDER
Regal Web Philippines
04.2009 - 05.2010
- Company Overview: Freelance
- OUTBOUND SITE ATTRACTIONS AND NEAREST HOTEL RECOMMENDATIONS (USA)
- Freelance
Education
Bachelor of Science - Information Technology
Central Philippine University
Jaro, Iloilo City01.2010
High School -
Colegio de San Jose
Jaro, Iloilo City01.2005
Elementary -
Colegio de San Jose
Jaro, Iloilo City01.2001
Skills
- Computer Assembly and Disassembly
- Network troubleshooting
- Inbound Sales & Marketing
- Outbound Marketing
- Search Engine Optimization (SEO)
- In-field technical support
- Network Infrastructure Management (LAN, WAN, VPN)
- Network Security & Firewalls (eg, Cisco ASA)
- Routing and Switching (eg, Cisco, Rujie, MikroTik)
- Cloud Networking (AWS, Azure, GCP)
- Virtualization (VMware, Hyper-V)
- Network Monitoring Tools (eg, Wireshark)
- DNS, DHCP, TCP/IP, IPv4, IPv6
- Network Configuration (VLAN, OSPF, BGP, EIGRP)
Certification
- Certificate of Completion: Basic Safety Training, St., Therese-MTC Colleges - Tigbauan Training Center, Brgy. Tan Pael, Tigbauan, Iloilo, 5021, Philippines, 05/05/12, 11453, 09978
- Certificate of Appreciation: Tourism and Hospitality Students Congress, Nationwide Caravan - Iloilo Stop, Iloilo City, Iloilo, Philippines, 03/05/10
- Certificate of Participation: LLOYD LUNA: Let's Talk About CAREER, 4th floor Alfonso Uy Building, Iloilo City, Iloilo, Philippines, 01/30/10
- Certificate of Participation: Iloilo Federation for Information and Technology: I.T. Project Management: Industry Best Practices, Iloilo City, Iloilo, Philippines, 09/22/09
- Certificate of Completion: CCNA Exploration: Routing Protocols and Concepts, Central Philippine University, Iloilo City, Iloilo, Philippines, 12/31/09
- Certificate of Completion: OJT Trainee: Marketing Department – 265 Hours Technical Support 56 Hours, Callbox Inc., Molo, Iloilo, Philippines, 03/31/09
- Certificate of Completion: CCNA Exploration: Networking Fundamentals, Central Philippine University, Iloilo City, Iloilo, Philippines, 09/30/08
- Congratulatory Letter for completing the CCNA Exploration: Networking Fundamentals, CISCO, 09/30/08
- Certificate of Participation: 8th Western Visayas Information Technology Congress: Introducing New ICT Developments to Western Visayas, Iloilo City, Iloilo, Philippines, 08/23/08
- Certificate of Participation: 6th Western Visayas Information Technology Congress: Recent ICT Innovations and Beyond, Roxas City, Capiz, Philippines, 08/18/07
Training
- Intel Product Exhibition, Intel Inc., 4th Floor Grand Ballroom, Iloilo City, Iloilo, Philippines, 03/10/15
- Axis Communication Academy Training, Axis Surveillance Systems, 21/F, Marco Polo Ortigas Manila, Pasig City, Metro Manila, Philippines, 03/03/15 - 03/04/15
- LG Commercial Signage and Hotel TV Product Exhibition, Iontech Inc., 7th Floor Ballroom B Marco Polo Hotel, Pasig City, Metro Manila, Philippines, 02/18/15
- Basic Safety Training, St., Therese-MTC Colleges - Tigbauan Training Center, Brgy. Tan Pael, Tigbauan, Iloilo, 5021, Philippines, 04/27/12 - 05/05/12
- Trainee: Data Mining & Technical Support, Callbox Incorporation, Molo, Iloilo, Philippines, 03/31/09 - 05/28/09
- LLOYD LUNA: Let's Talk About CAREER, 4th floor Alfonso Uy Building, Iloilo City, Iloilo, Philippines, 01/30/10
- Iloilo Federation for Information and Technology: I.T. Project Management: Industry Best Practices, Iloilo City, Iloilo, Philippines, 09/22/09
- 6th Western Visayas Information Technology Congress: Recent ICT Innovations and Beyond, Roxas City, Capiz, Philippines, 08/17/07 - 08/18/07
- 8th Western Visayas Information Technology Congress: Introducing New ICT Developments to Western Visayas, Iloilo City, Iloilo, Philippines, 08/23/08
Timeline
IT Tech Supervisor
Intermed Language Institute
02.2021 - Current
Customer Service Representative
Virgin Mobile
11.2019 - 02.2021
Engagement Specialist
Startek Iloilo
02.2017 - 10.2019
Technical Support
Transcom Iloilo
11.2016 - 02.2017
Administration Officer
Robinsons Supermarket Jaro
07.2016 - 10.2016
Call Center Agent (Non-Voice)
Voiceless Technologies
07.2015 - 06.2016
Network Administrator
Dyna Arms Security Agency
05.2014 - 05.2015
Surveillance Officer (Quality Control)
Starcruises Ltd.
09.2013 - 03.2014
MIS ASSISTANT
FF Cruz & Co., Inc. – Freysinnet Filipinas Corporation Joint Venture
06.2010 - 08.2013
LINK BUILDER
Regal Web Philippines
04.2009 - 05.2010
High School -
Colegio de San Jose
Elementary -
Colegio de San Jose
Bachelor of Science - Information Technology
Central Philippine University
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