Kai Merc Daguro
ESL Online Tutor
Dingle,Iloilo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
Work History
Online ESL Teacher
TALK 915
Iloilo, Iloilo City
05.2018 - Current
- Educated students in basics of English grammar and conversational speaking.
- Attended workshops to learn about student motivation and engaging learning activities.
- Conducted individualized tutoring sessions for students with additional learning needs.
- Promoted critical thinking to build subject engagement and interaction.
- Coached students on English pronunciation and intonation for eloquent conversation.
Online ESL Teacher
Ilearning Inc.
Iloilo, Iloilo City
06.2015 - 04.2018
- Educated students in basics of English grammar and conversational speaking.
- Adopted new technologies and online platforms to facilitate student learning.
- Attended workshops to learn about student motivation and engaging learning activities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Customer Service Specialist
TRANSCOM ASIA
Iloilo City, Iloilo
06.2013 - 10.2014
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Customer Care Representative
TELETECH ILOILO
Iloilo City, Iloilo
02.2013 - 05.2013
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
Guest Service Center Agent/Hotel Telephone Operator
Shangri-La’s Boracay Resort & Spa
Malay, Aklan
10.2011 - 06.2012
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Hotel And Restaurant Management
West Visayas State University
Iloilo, Iloilo City Philippines 06.2007 - 03.2011
Skills
Interactive Teaching
Certification
120-Hour TESOL CERTIFICATE
Timeline
120-Hour TESOL CERTIFICATE
10-2019
Online ESL Teacher
TALK 915
05.2018 - Current
Online ESL Teacher
Ilearning Inc.
06.2015 - 04.2018
Customer Service Specialist
TRANSCOM ASIA
06.2013 - 10.2014
Customer Care Representative
TELETECH ILOILO
02.2013 - 05.2013
All about Shangri-La/SLBO, Shangri-la Experience, Grooming/Telephone standard,Quality Improvement, Corporate Social Responsibility.
04-2012
Security awareness, Fire Life Safety Awareness, Information Security
04-2012
Shangri-La Care 1 – Shangri-La Hospitality
04-2012
Guest Service Center Agent/Hotel Telephone Operator
Shangri-La’s Boracay Resort & Spa
10.2011 - 06.2012
GLOBAL BUSINESS CONFERENCE - ILOILO
09-2009
Regional Convention for HRM and TOURISM “The Hospitality Industry of 21st Century”
01-2009
Keeping Abreast with Global Trends in the Hospitality Industry
09-2008
Bachelor of Science - Hotel And Restaurant Management
West Visayas State University
06.2007 - 03.2011
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