KAILA LOBO
TEACHER
Bagong Silangan, Metro Manila
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Education and Business industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. Motivated to maintain customer satisfaction and contribute to the company's success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Chat Support Representative
The Hoods Clothing
Quezon City
08.2023 - Current
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
- Boosted customer retention, maintaining a professional and empathetic tone throughout all interactions.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Customer Service Representative
The Hoods Clothing
Quezon City
08.2023 - Current
- Handled more than 50 customer inquiries and suggestions a day courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Volunteer
Assumpta Technical High School
SAN SIMON
06.2019 - 06.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
- Promoted environmental awareness with educational workshops and hands-on activities.
Teacher
Assumpta Technical High School
SAN SIMON
06.2019 - 06.2024
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Fostered student curiosity and interest through creative hands-on activities.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Developed and implemented classroom routines to address varying student needs.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Planned and implemented integrated lessons to meet national standards.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Tutor
TLC Tutorial Learning Center
05.2019 - 06.2019
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Intern
Padre Burgos Elementary School
Sta. Mesa, Manila
06.2018 - 05.2019
- Acted as a student teacher in 6 different sections of approximately 40 learners with individual differences and needs.
- Managed the classroom outside and inside for a child-friendly and a conducive learning environment.
- Supported and guided faculty and staff members especially the School Principal in their daily tasks and office works, reducing workload burden, and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within education industry , applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Teacher's Assistant
Public Elementary Schools
Metro Manila
06.2016 - 05.2019
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development .
Research Assistant
Polytechnic University of the Philippines
Sta. Mesa, Manila
06.2017 - 03.2018
- Performed statistical, qualitative, and quantitative analysis.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Maintained up-to-date records of research activities and results for future reference.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Attended seminars and symposiums to improve overall knowledge and understanding.
- Collected research data through experimentation, surveys and leading focus groups.
- Enhanced research quality by meticulously collecting and analyzing data from various sources.
Education
Master of Arts - General Science
Bulacan State University
Malolos, Province Of Bulacan, Philippines 06.2024 - Current
Bachelor of Arts - Elementary Education
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines 05.2024 - 05.2024
Skills
Professionalism
Effective Oral and Written Communication
Decision-Making
Interpersonal Communication
Customer Service Excellence
Administrative and Office Support
Computer Skills
Attention to Detail
Multitasking Abilities
Time Management
Problem-Solving Abilities
Task Prioritization
Adaptability and Flexibility
Language Fluency
Certification
Philippines Professional Regulation Commission (PRC) Licensed Professional Teacher (LPT) Jun 2019 - Jul 2026
Timeline
Master of Arts - General Science
Bulacan State University
06.2024 - Current
Bachelor of Arts - Elementary Education
Polytechnic University of The Philippines
05.2024 - 05.2024
Chat Support Representative
The Hoods Clothing
08.2023 - Current
Customer Service Representative
The Hoods Clothing
08.2023 - Current
Volunteer
Assumpta Technical High School
06.2019 - 06.2024
Teacher
Assumpta Technical High School
06.2019 - 06.2024
Tutor
TLC Tutorial Learning Center
05.2019 - 06.2019
Intern
Padre Burgos Elementary School
06.2018 - 05.2019
Research Assistant
Polytechnic University of the Philippines
06.2017 - 03.2018
Teacher's Assistant
Public Elementary Schools
06.2016 - 05.2019