Kairra Marie M. Rabelas
Blk4 Lot3A Blueberry Lane Tierra Verde Subd.Pasig City
Summary
Seeking for a position with a company that will require me to utilize my skills, abilities and experiences to ensure the company's success.
Competent at managing responsibilities in a high-volume atmosphere. Possess excellent communication and interpersonal skills. Highly reliable self-starter can be counted on to complete assignments. Ability to work in a fast-paced intense environment smoothly
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior E-Commerce Team Leader
Microsourcing Phil. Inc
01.2019 - Current
- Total Tools Account
- Manage 4-6 team leaders to handle e-commerce assistants in product listing and website management
- Ensuring that we drive engagement, accountability and performance in making the business profitable
Senior Team Leader
TELUS International Philippines
01.2017 - 01.2018
- Dell Financial Services
- Manage 3 Team Leaders in driving coaching excellence ensuring all KPI's are met
Product Specific Trainer
AFNI Philippines INC.
01.2016 - 01.2017
- Manage 2 Product Specific Trainers in handling a class of 20-25 New Hires
- Assessing New Hires prior being endorsed to production and be officially part of the program
- Handle Weekly and Quarterly Business Review with Clients
Customer Service Team Leader
TELUS International Philippines
01.2011 - 01.2016
- Handling Concierge & Tech Support
- Managing a team of 15 agents that cater to VIP customers with Internet, Cable, Phone concerns
- Provide huddles and coaching to make sure quality service are provided
Customer Service Representative
Sykes Marketing
01.2010 - 01.2011
• Taking calls as customer service representative for Virgin Mobile
• Provide resolutions regarding bill concerns and technical concerns
Education
BS in Psychology, Tertiary -
St. Paul College Quezon City (undergrad)
Secondary -
Our Lady of Perpetual Help School
Santolan, Pasig CityElementary -
Our Lady of Perpetual Help School
Santolan, Pasig CitySkills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
Certification
- Leadership Effectiveness And Development (TELUS International Philippines)
- Six Sigma Yellow Belt (TELUS International Philippines)
- Coaching Excellence (TELUS International Philippines)
References
- Jose Rafael Estonactoc, TELUS International Phil., Operations Manager, +639992200744
- Alfred Raymond Francisco, TELUS International Phil., Operations Manager, +639989235405
Timeline
Senior E-Commerce Team Leader
Microsourcing Phil. Inc
01.2019 - Current
Senior Team Leader
TELUS International Philippines
01.2017 - 01.2018
Product Specific Trainer
AFNI Philippines INC.
01.2016 - 01.2017
Customer Service Team Leader
TELUS International Philippines
01.2011 - 01.2016
Customer Service Representative
Sykes Marketing
01.2010 - 01.2011
BS in Psychology, Tertiary -
St. Paul College Quezon City (undergrad)
Secondary -
Our Lady of Perpetual Help School
Elementary -
Our Lady of Perpetual Help School
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