KAEZHER MAE GADO
Cavite
Summary
Motivated and detail-oriented individual seeking a Virtual Assistant position where I can apply my strong organizational skills, communication abilities, and eagerness to learn. Dedicated to providing reliable administrative support, managing tasks efficiently, and contributing to the success of the team while gaining valuable experience in the Virtual Assistance field.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
FRAUD and CLAIMS REPRESENTATIVE
WELLSFARGO
01.2025 - 07.2025
- Managed claims processing, ensuring compliance with company policies and regulatory requirements.
- Processed and evaluated insurance claims following company guidelines to ensure compliance and accuracy.
- Collaborated with cross-functional teams to resolve complex claims issues, enhancing customer satisfaction.
- Evaluated claim submissions for accuracy, identifying discrepancies and initiating corrective actions.
TECHNICAL SUPPORT
IQOR
01.2023 - 01.2024
- Handled client issues related to service outages, connectivity problems, and equipment malfunctions. They diagnose problems, provide solutions, and escalate complex issues to higher-level technicians if needed.
- Provided technical support to clients, resolving issues promptly and ensuring customer satisfaction.
- Provided technical support to production teams by troubleshooting complex issues and recommending solutions.
LEAD GENERATION (APPOINTMENT SETTER)
ASURION PH (Techlog Center Philippines)
2021 - 2023
- Schedule appointments or calls between qualified leads and sales representatives. This includes coordinating dates, times, and locations that work for both parties.
- Coordinated appointment schedules, optimizing time management for team efficiency.
- Engaged with clients, ensuring clear communication and understanding of service offerings.
- Managed high-volume appointment scheduling for diverse client needs.
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX
2019 - 2021
- Handled incoming customer inquiries and issues. Their role is crucial in addressing customer needs and ensuring a positive experience with the company.
- Managed escalated issues, employing problem-solving skills to achieve satisfactory resolutions for customers.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
BACHELOR OF SCIENCE - ENVIRONMENTAL SCIENCE
PALAWAN STATE UNIVERSITY
Puerto Princessa, Palawan01.2015
Skills
- Administrative Support: Scheduling, email management and document preparation
- Communication: Excellent verbal and written communication skills, with a focus on clear and professional interactions
- Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Time Management: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a remote work environment
- Problem-solving: Strong analytical skills with a proactive approach to identifying and resolving issues
- Attention to Detail: Meticulous in handling data entry, record-keeping, and administrative tasks
- Team Collaboration: Ability to work well with colleagues and other departments to achieve common goals
Certification
- Certificate of Completion in Freelance Virtual Academy (Virtual Assistant Training)
- Traffic and Transport Management for CDS Cities Project (Surveyor). Puerto Princesa, Palawan
- The Philippine Mining and Mineral Industry: Development Issues and Recommendations for Research.
- First Palawan Research and Policy Symposium.
References
- JARO, LIAO, Jaroliao04@gmail.com, +639271855372
- ERICA, MALABANAN, ramosecca@gmail.com, +639567384541
- CARL, ANDRES, lei.andres@yahoo.com, +639454424609
- LYKA, PAGLICAWAN, lmpaglicawan0918@gmail.com, +639692351796
- DIANA JOY, BLANCO, Operations Manager, WELLSFARGO
- JOANA MARIE, POLIDARIO, Assistant Manager, +639063796393, WELLSFARGO
Disclaimer
I do hereby certify that the above information is true and correct to the best of my knowledge and belief.
KAEZHER MAE R. GADO
Timeline
FRAUD and CLAIMS REPRESENTATIVE
WELLSFARGO
01.2025 - 07.2025
TECHNICAL SUPPORT
IQOR
01.2023 - 01.2024
LEAD GENERATION (APPOINTMENT SETTER)
ASURION PH (Techlog Center Philippines)
2021 - 2023
CUSTOMER SERVICE REPRESENTATIVE
CONCENTRIX
2019 - 2021
BACHELOR OF SCIENCE - ENVIRONMENTAL SCIENCE
PALAWAN STATE UNIVERSITY