Jylxeen Serrano
Customer Service Representative
Summary
Customer Service Representative with ability to handle large volume of calls, resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Has a background in customer service with brief experience in debt collection.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Sutherland Global Services
02.2024 - 02.2025
- Addressed customer service enquires quickly and accurately.
- Handled high-volume telephone calls to address and resolve customer queries.
- Kept detailed records of customer interactions for future reference.
Collections Agent
Sutherland Global Services
02.2025 - 04.2025
- Managed collection calls and negotiated payment arrangements with debtors to minimize outstanding balances.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Ensured accurate documentation of all customer engagements.
Education
High School Diploma -
Don Antonio Lee Chi Uan Integrated School
Bacolor, Province Of Pampanga, Philippines 04.2001 -
Bachelor of Science - Business Administration Major in Banking
Our Lady Of Fatima University
San Fernando, Province Of Pampanga, Philippines 04.2001 -
Skills
Multitasking
Time management efficiency
Active listening
Call centre experience
Attention to detail
Adaptability
Timeline
Collections Agent
Sutherland Global Services
02.2025 - 04.2025
Customer Service Representative
Sutherland Global Services
02.2024 - 02.2025
High School Diploma -
Don Antonio Lee Chi Uan Integrated School
04.2001 -
Bachelor of Science - Business Administration Major in Banking
Our Lady Of Fatima University
04.2001 -
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