Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jylxeen Serrano

Customer Service Representative

Summary

Customer Service Representative with ability to handle large volume of calls, resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Has a background in customer service with brief experience in debt collection.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Sutherland Global Services
02.2024 - 02.2025
  • Addressed customer service enquires quickly and accurately.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Kept detailed records of customer interactions for future reference.

Collections Agent

Sutherland Global Services
02.2025 - 04.2025
  • Managed collection calls and negotiated payment arrangements with debtors to minimize outstanding balances.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Ensured accurate documentation of all customer engagements.

Education

High School Diploma -

Don Antonio Lee Chi Uan Integrated School
Bacolor, Province Of Pampanga, Philippines
04.2001 -

Bachelor of Science - Business Administration Major in Banking

Our Lady Of Fatima University
San Fernando, Province Of Pampanga, Philippines
04.2001 -

Skills

Multitasking

Time management efficiency

Active listening

Call centre experience

Attention to detail

Adaptability

Timeline

Collections Agent

Sutherland Global Services
02.2025 - 04.2025

Customer Service Representative

Sutherland Global Services
02.2024 - 02.2025

High School Diploma -

Don Antonio Lee Chi Uan Integrated School
04.2001 -

Bachelor of Science - Business Administration Major in Banking

Our Lady Of Fatima University
04.2001 -

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Jylxeen SerranoCustomer Service Representative