Jyb Dones
Slot Attendant
Catarman, Northern Samar
Summary
Experienced hospitality and casino professional with a strong background in customer service, guest relations, and slot operations gained from both land-based and sea-based roles. Skilled in assisting guests, handling concerns, maintaining gaming area standards, and supporting smooth casino operations. Knowledgeable in slot machine assistance, basic troubleshooting, and gaming floor support, with the ability to perform effectively in fast-paced environments while delivering quality service.
Overview
14
14
years of professional experience
Work History
Slot Attendant
Norwegian Cruise Line
01.2022 - Current
- Assisted guests with slot machine operations and addressed concerns promptly.
- Repaired problems and maintained machines in good working order.
- Troubleshot machine malfunctions and diagnosed root causes.
- Maintained cleanliness and functionality of assigned gaming areas.
- Ensured compliance with casino policies and safety procedures.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Supervised and maintained overall slot machine functionality and expediently reported repair needs to maintenance staff for quick resolution.
Public Area Attendant
Royal Caribbean Cruises Ltd.
01.2018 - 01.2022
- Cleaned and sanitized public spaces to maintain hygiene standards.
- Assisted guests by providing directions and responding to requests.
- Reported maintenance issues and ensured smooth daily operations.
Slot Attendant
Resorts World Manila
01.2016 - 01.2018
- Guided and assisted guests in operating slot machines.
- Monitored gaming floors to ensure security and compliance.
- Delivered excellent customer service in a high-paced environment.
Passenger Service Agent
Macroasia Airport Services Corporation
01.2015 - 01.2016
- Assisted passengers during check-in and boarding processes.
- Provided accurate flight information and addressed inquiries.
- Coordinated with airline staff to ensure smooth operations.
Casino Events and Promotions
Resorts World Manila
01.2012 - 01.2015
- Supported promotional activities and gaming events.
- Assisted in event logistics and guest coordination.
- Promoted offers and guided guests through participation.
Usher
Resorts World Manila
01.2012
- Welcomed and directed guests to assigned seating areas.
- Ensured order and safety within entertainment venues.
- Assisted in managing crowd flow during events.
Room Attendant
Marriott Hotel Manila
01.2011
- Cleaned and prepared guest rooms to high hospitality standards.
- Restocked supplies and reported maintenance needs.
- Provided courteous and efficient service to hotel guests.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Eastern Philippines
Philippines03.2011
Skills
Customer service excellence
Casino operations knowledge
Slot machine operations
Slot machine troubleshooting
Guest relations support
Teamwork and collaboration
Knowledge of casino policies and procedures
Timeline
Slot Attendant
Norwegian Cruise Line
01.2022 - Current
Public Area Attendant
Royal Caribbean Cruises Ltd.
01.2018 - 01.2022
Slot Attendant
Resorts World Manila
01.2016 - 01.2018
Passenger Service Agent
Macroasia Airport Services Corporation
01.2015 - 01.2016
Casino Events and Promotions
Resorts World Manila
01.2012 - 01.2015
Usher
Resorts World Manila
01.2012
Room Attendant
Marriott Hotel Manila
01.2011
Bachelor of Science - Hotel and Restaurant Management
University of Eastern Philippines