Jacquelyn Venus Lucido
Inside Sales Associate
Tanauan City
Batangas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
14
14
years of post-secondary education
5
5
Certifications
Work History
Inside Sales Associate
Software Information Resource Corporation, UP
04.2021 - Current
- Looking for all sale opportunities on tied-up partner BIDS for Government Agencies request / generating leads
- Meeting / Exceeding Sales goals
- Negotiating more than 50 contracts with prospective clients per day
- Helping determine pricing schedules for quotes, promotions, and negotiations
- Obtaining deposits and balance of payment from clients
- Preparing and submitting sales contracts for orders
- Answering client questions about credit terms, products, prices, and availability
- Coordinating sales efforts with marketing programs
- Sending proof of delivery reports to customers
Technical Support and Customer Care Advisor
Concentrix, Advanced
02.2019 - 04.2021
- Provide excellent customer service to all customers resulting to positive customer surveys
- Perform troubleshooting on technical issues and making sure to schedule follow ups calls to prevent repeat callers of same issue
- Being able to manage onset manager calls (escalated calls) resulting to conflict and issue resolution
- Ability to go extra mile for customer to ensure customer satisfaction
- Initiates and promotes team work at all times to ensure goals are met as team by building relationship with team mates and provide support as needed
- Helping customers understand product as to how it works and making sure to sell benefits to their advantage creating positive experience for customers
Senior Process Technician
ST Microelectronics
Laguna
08.2005 - 02.2018
- Organize, implement and maintain production process flow
- Develop working instructions, workmanship standards and process documents, and ensure are followed
- Improve continually existing operation, for increased quality, productivity, efficiency and cost savings
- Investigate operational problems affecting production and reporting and recommending solutions
- Provide manufacturing data i.e
- Production control charts, reliability, process capability, to improve process and monitor and measure progress to target
- Organize meetings with other team members to facilitate growth
- Identify ways to reduce production costs through recommendations – i.e
- New process equipment, equipment justification to improve performance
Education
Vocational Course - Proffesional Caregiver
Lipa City Colleges
Lipa City, Batangas 12.2016 - 06.2017
Bachelor of Science - Computer Science
Polytechnic University of The Philippines
Sto.Tomas Batangas 06.2001 - 04.2005
High School Diploma -
Our Lady of Fatima Academy
Tanauan City, Batangas 06.1995 - 04.2000
Primary - Elementary Education
Daughters of Mary Immaculate School
Tanauan City, Batangas 06.1990 - 04.1995
Skills
Dependable and Responsible
undefinedAccomplishments
- TOP 10 Sales Representative July 2021
- Member of several Completed Impact Projects
- 2015: TRESPASSERS: Triple pass cut introduction on MEMS Gyro (PICNC-Gold)
- 2017: Blade Life Extender 3: Increasing Blade life of MEMS from 3kmeters to 5k meters (Silver)
- 2017: EBL: Reduce blade breakage occurrence for 2SD0042Y from 33 to 28 occurrences(Silver)
- 2018: Bi-Passers : Increasing the Saw capacity by 20% (Silver)
- Q2-Q4 Perfect Attendance 2016 up to present (with NO VL / SL)
- Departmental Employee of the Year 2012
- Quality Jingle Gold Winner
- 10years Service Awardee
- Best in Thesis 2005: Integral System Enrollment for PUP-STE
- Miss BSCS and Best in Talent 2005
- Miss PUP Congeniality 2005
Certification
NC II TESDA Certificate for Caregiver
NC II Tesda Certificate for Caregiver
a certificate given once you've passed the course and demonstration of Child Care, Elderly Care and Housekeeping
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Inside Sales Associate
Software Information Resource Corporation, UP
04.2021 - Current
Technical Support and Customer Care Advisor
Concentrix, Advanced
02.2019 - 04.2021
Excellent Mindset
06-2018
TESDA Baking and Pastries
02-2018
NC II TESDA Certificate for Caregiver
06-2017
First Aid and Basic Life Training
06-2017
Vocational Course - Proffesional Caregiver
Lipa City Colleges
12.2016 - 06.2017
Facilitation Skills for SME
02-2014
Senior Process Technician
ST Microelectronics
08.2005 - 02.2018
Bachelor of Science - Computer Science
Polytechnic University of The Philippines
06.2001 - 04.2005
High School Diploma -
Our Lady of Fatima Academy
06.1995 - 04.2000
Primary - Elementary Education
Daughters of Mary Immaculate School
06.1990 - 04.1995
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