Juvylyn Dumaog
Taguig City
Summary
Experienced in fast-paced environments with strong interpersonal skills and a genuine eagerness to learn. Solid understanding of customer service principles and proven efficiency in handling administrative tasks. Seeking a Front Desk Officer role to utilize and further develop organizational and communication skills, providing exceptional service and contributing to the smooth functioning of the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Officer
Slimmers World International
03.2016 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Maintain log books, including clients sign-in/out logs and calls received.
- Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
- Assisted management with inventory control of office supplies by placing orders and evaluating new products.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Make a daily and monthly Sales report.
Call Center Agent
Clariden Global
02.2013 - 01.2016
- Company Overview: Australian and USA account
- Invited potential attendees and distributed brochures for upcoming conferences and events.
- Collected email addresses from various companies for lead generation.
Education
Bachelor of Science and Business Administration - Management
ACCESS COMPUTER COLLEGE
Cubao, Quezon City01-2017
Secondary Education -
AGUISAN National High School
01-2012
Secondary Education -
SAMPAGUITA National High School
San Pedro, Laguna01-2011
Elementary Education -
ADELINA – 1 Complex Elementary School
San Pedro, Laguna01-2008
Skills
- Microsoft Office (Word, Excel, Powerpoint)
- Typing skills
- Use of office equipment (fax machines, copiers, etc)
- Credit and cash payments
- Cash handling
- Scheduling appointments
- Reception management
- Report preparation
- Delivery handling
- Front desk supplies management
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Personal Information
- Age: 29
- Place of Birth: Parañaque City
- Citizenship: Filipino
- Date of Birth: 06/29/95
- Marital Status: Single
- Religion: Roman Catholic
Character Reference
Catherine B. Siasat
Avecshares Asia, Inc.
Senior Accountant
0966 462 5677
Charisse Mae Sta. Olaya
Slimmers World International
Figure Consultant
0945 752 5196
Timeline
Front Desk Officer
Slimmers World International
03.2016 - Current
Call Center Agent
Clariden Global
02.2013 - 01.2016
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Bachelor of Science and Business Administration - Management
ACCESS COMPUTER COLLEGE
Secondary Education -
AGUISAN National High School
Secondary Education -
SAMPAGUITA National High School
Elementary Education -
ADELINA – 1 Complex Elementary School
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