Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
JUVYLYN CEBALLOS

JUVYLYN CEBALLOS

CUSTUMER SERVICE REPRESENTATIVE
CAINTA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
4
4
Languages

Work History

Customer Service Representative

TELEPERFORMANCE
TAGUIG
02.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Collected and analyzed customer information to prepare product or service reports.

Online Seller

USA PRODUCT
CAINTA
06.2020 - Current
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Developed and executed online strategies for leads, sales and pricing to generate revenue.
  • Pursued and closed key opportunities to manage online sales process.
  • Created clear, precise and properly detailed product and service information on company website.

Domestic Helper

IREKRUT AGENCY
FAIHA
04.2017 - 01.2019
  • Performed light cleaning duties such as dusting, vacuuming and wiping down bathrooms.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Promotional Sales Representative

SM MOLINO
IMUS
09.2012 - 12.2012
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.

SALESLADY

GREENHILLS
SAN JUAN
07.2010 - 11.2010
  • Effectively located merchandise across various stores to address customer needs.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Education

High School Diploma -

ALTERNATIVE LEARNING SYSTEM
SURIGAO CITY PHILLIPINES
04.2016 - 06.2016

Skills

Report preparation

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Interests

INTEREST IN SPORTS

PASSIONATE IN SINGING

INTEREST IN ONLINE GAMES

Timeline

Customer Service Representative

TELEPERFORMANCE
02.2022 - Current

Online Seller

USA PRODUCT
06.2020 - Current

Domestic Helper

IREKRUT AGENCY
04.2017 - 01.2019

High School Diploma -

ALTERNATIVE LEARNING SYSTEM
04.2016 - 06.2016

Promotional Sales Representative

SM MOLINO
09.2012 - 12.2012

SALESLADY

GREENHILLS
07.2010 - 11.2010

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JUVYLYN CEBALLOSCUSTUMER SERVICE REPRESENTATIVE