Juvyl Parejo
Davao City
Summary
Experienced Customer Account Executive with 5+ years of success in managing diverse accounts. Proven track record in delivering exceptional customer service, sales, and technical support. Skilled in telemarketing, billing, appointment setting, and project management.
Overview
10
10
years of professional experience
Work History
Appointment Setter/Project Assistant
Infinity Concept Inc
12.2023 - 08.2024
- Assisted in obtaining permits for Accessory Dwelling Unit (ADU) projects
- Organized the architect's schedule, including meetings and site visits.
- Manage Websites and extracting leads
Online English Tutor
JOY English
01.2023 - 09.2023
- Taught English to Korean students, focusing on pronunciation, reading, and communication skills.
Email Client Support
Amazon Retail Seller Support
05.2021 - 01.2022
- Verified product availability and managed communication with sellers regarding stock and returns.
Property Management Virtual Assistant
Sunny Home (Duluth, Georgia)
08.2020 - 01.2021
- Managed tenant complaints for 12 apartment buildings (180 units) using Buildium
- Coordinated property showings via Zillow and provided essential administrative support to the property management team
- Served as the primary information resource, advising team members and property owners
- Assisted in interviewing and training new team members.
Virtual English Language Tutor
ACADSOC
12.2019 - 08.2020
- Instructed Chinese students in English vocabulary and conducted conversation classes.
Fraud Analyst
Saveonresort Co.
01.2019 - 11.2019
- Investigated fraud related to flights and hotel bookings, ensuring compliance and accuracy.
Healthcare Associate
Sutherland Global
08.2017 - 11.2018
- Coordinated with healthcare providers, checked payment statuses, and authorized clinical procedures.
Customer Service - Billing Account Associate (AT&T)
VXI Global
08.2016 - 06.2017
- Supported clients with mobile phone services, including plan adjustments and billing inquiries.
Technical Support - Network Data Support Specialist
IBEX Global
01.2015 - 07.2016
- Provided troubleshooting for internet and phone services and assisted customers with billing concerns.
Education
College Level - International Relations and Hospitality Management
Skills
- Professional Virtual Assistant: With extensive experience, I excel in managing tasks efficiently and resolving common VA challenges to boost productivity
- Social Media Marketing & Brand Messaging: Expert in crafting compelling social media strategies and brand messages
- Communication: Fluent in written and verbal communication, ensuring clear and effective interactions
- Adaptability: Thrive under pressure with minimal supervision
- Office Proficiency: Skilled in MS Word, PowerPoint, Excel, and data analysis
- Team Collaboration: Eager to learn, adaptable, and a supportive team player
- Typing Speed: Capable of typing 35 words per minute
References
- Clarisse Gay Magandam, +639075208493, Staff Services Partner at Bruntwork
- Wynn Aguinaldo, +639278018735, Account Manager Sutherland Global Services
Personal Information
- Place of Birth: Davao City
- Height: 5'1
- Weight: 52
- Date of Birth: 01/26/94
- Religion: Roman Catholic
Timeline
Appointment Setter/Project Assistant - Infinity Concept Inc
12.2023 - 08.2024
Online English Tutor - JOY English
01.2023 - 09.2023
Email Client Support - Amazon Retail Seller Support
05.2021 - 01.2022
Property Management Virtual Assistant - Sunny Home (Duluth, Georgia)
08.2020 - 01.2021
Virtual English Language Tutor - ACADSOC
12.2019 - 08.2020
Fraud Analyst - Saveonresort Co.
01.2019 - 11.2019
Healthcare Associate - Sutherland Global
08.2017 - 11.2018
Customer Service - Billing Account Associate (AT&T) - VXI Global
08.2016 - 06.2017
Technical Support - Network Data Support Specialist - IBEX Global
01.2015 - 07.2016
Joji Ilagan School of Business And Tourism - College Level , International Relations and Hospitality Management
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