Juvy Grace Ros
Customer Service Representative
650 Gen. Luna St, Intramuros, Manila
Summary
As a confident and empathetic professional with a 2-year customer service experience, I am well-equipped to interact with individuals from diverse backgrounds. My career as a Customer Service Representative mold my communication, problem-solving and team work skills, enabling me to provide exceptional service to the customers.
I am now seeking a position that can develop my personal growth and showcase my expertise.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
EXL SERVICES PH
MOA, PASAY
06.2023 - Current
- Handled concerns for motor vehicle insurance courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to provide a good resolution.
Customer Service Representative
CONCENTRIX
San Lazaro, Manila
07.2022 - 01.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor Of Science - Psychology
La Consolacion College Manila
Mendiola, Manila07.2022
Science, Technology, Engineering And Mathematics
Pamantasan Ng Lungsod Ng Maynila
Intramuros, Manila04.2018
Manila High School
Intramuros, Manila03.2016
Skills
Professional telephone demeanor
Accomplishments
- Top QA and QL for the month of January and April 2024
- With the highest number of surveys for the month of January and March 2024
Timeline
Customer Service Representative
EXL SERVICES PH
06.2023 - Current
Customer Service Representative
CONCENTRIX
07.2022 - 01.2023
Bachelor Of Science - Psychology
La Consolacion College Manila
Science, Technology, Engineering And Mathematics
Pamantasan Ng Lungsod Ng Maynila
Manila High School
Similar Profiles
Maria Jessica Garcia MeñezMaria Jessica Garcia Meñez
Operations Support Specialist at Business Turnaround Services PH IncOperations Support Specialist at Business Turnaround Services PH Inc
Kristoffer Ian VinoyaKristoffer Ian Vinoya
Senior Operations Analyst at Citco International Support Services Ltd. PH-ROHQSenior Operations Analyst at Citco International Support Services Ltd. PH-ROHQ
Sandeep KumarSandeep Kumar
Operations Executive at EXL Services PVT LTD.Operations Executive at EXL Services PVT LTD.