JUVELYN IGNALAN
Quezon City, Metro Manila
Summary
With 3 years of experience as a Front Desk Officer in the hotel industry, I have gained valuable knowledge and expertise in various aspects of the field. Through unwavering commitment, a strong work ethic, and a disciplined approach, I have excelled in my role and expanded my skill set. The primary focus is on delivering exceptional customer service and ensuring positive feedback for the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FRONT OFFICE RECEPTIONIST
CT PROPER HOTEL
06.2023 - 01.2025
- Greet the customer, answering call and queries from potential guest
- Booking reservation from guest
- Responsible for Check in and Check out
- Ensuring the comfort of the guest and providing the services available from the hotel
- Maintained clean reception area to promote positive, professional environment for clients.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE BPO COMPANY
03.2023 - 05.2023
- Answering inbound calls from the customers
- Receiving and processing payments and billings
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
FACEBOOK PAGE ADMINISTRATOR
MDP VENTURES COMPANY
01.2021 - 05.2021
- Answering queries from the customers
- Editing page and update new products
- Create post and modify pictures
- Take and processing orders
- Tracking orders and sales
FRONT DESK OFFICER/ PURCHASER
CAMIGUIN HIGHLAND RESORT
06.2017 - 10.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booking reservation from guest
- Responsible for Check in and Check out
- Ensuring the comfort of the guest and providing the services available from the hotel
- As a Purchaser my main role is to purchase goods needed from each department to attend there needs and continue the service needed especially in hotel events
- Conduct pricing of items and cash inventory
TOURIST GUIDE AND FRONT DESK RECEPTIONIST
LAGOONA LODGE
01.2017 - 05.2017
- Leading the visitors to the tourist spots around the island according to their itinerary
- Accompany them in Island hopping
- Serving foods and do Housekeeping services
- Responsible for assisting the customers and attending their needs
- Built personal relationships with guests to promote positive experiences.
Education
BACHELOR OF SCIENCE - TOURISM MANAGEMENT
STI COLLEGE MUNOZ
03.2014
BASIC CALL CENTER AND ESL TRAINING -
10.2022
BARTENDING SERVICES NC II -
01.2019
TOUR GUIDING SERVICE NC II -
01.2013
FRONT OFFICE SERVICES NC II -
01.2012
SECONDARY SCHOOL -
COLUMBIA SAINT MICHAELS PARISH HIGH SCHOOL
03.2009
Skills
- Customer Service
- Time Management
- Computer Literacy
- Keen on Details
- Genuine Work Ethics
- Conflict management
- Management Skills
- Telephone skills
- Listening skills
- Verbal and written communication
- Cash handling
- Guest relations
Certification
- BASIC CALL CENTER AND ESL TRAINING, 10/25/22
- BARTENDING SERVICES NC II, 2019
- TOUR GUIDING SERVICE NC II, 2013
- FRONT OFFICE SERVICES NC II, 2012
Timeline
FRONT OFFICE RECEPTIONIST
CT PROPER HOTEL
06.2023 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE BPO COMPANY
03.2023 - 05.2023
FACEBOOK PAGE ADMINISTRATOR
MDP VENTURES COMPANY
01.2021 - 05.2021
FRONT DESK OFFICER/ PURCHASER
CAMIGUIN HIGHLAND RESORT
06.2017 - 10.2018
TOURIST GUIDE AND FRONT DESK RECEPTIONIST
LAGOONA LODGE
01.2017 - 05.2017
BASIC CALL CENTER AND ESL TRAINING -
BARTENDING SERVICES NC II -
TOUR GUIDING SERVICE NC II -
FRONT OFFICE SERVICES NC II -
SECONDARY SCHOOL -
COLUMBIA SAINT MICHAELS PARISH HIGH SCHOOL
BACHELOR OF SCIENCE - TOURISM MANAGEMENT
STI COLLEGE MUNOZ
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