Juvel Agbon
Lapu-lapu City Cebu
Summary
Dynamic hospitality professional with a proven track record at Banyan Tree, excelling in guest services and effective organization. Recognized for delivering exceptional experiences through reliable luggage handling and teamwork. Adept at fostering positive guest relations while maintaining high standards of cleanliness and safety. Committed to enhancing overall guest satisfaction in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bellman
Banyan Tree
11.2025 - Current
- Delivered exceptional guest service by efficiently handling luggage and personal belongings.
- Assisted guests with check-in/check-out processes, enhancing overall customer experience.
- Coordinated transportation arrangements, ensuring timely and smooth travel for guests.
- Maintained cleanliness and organization of lobby and common areas to uphold hotel standards.
- Escorted guests to assigned rooms and transported luggage.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
Banquet Waiter
Top Chef
05.2025 - 05.2025
- Executed synchronized meal service simultaneously serving multiple guests.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Demonstrated attention to detail while arranging table settings according to predetermined guidelines and client preferences.
In Villa Dinning Waiter
Banyan Tree
10.2024 - 04.2025
- Delivered exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours to maximize guest satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new team members on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Resolved customer complaints promptly to foster positive relationships and loyalty.
Banquet Waiter
Ritz Carlton Jeddah KSA
11.2023 - 11.2024
- Delivered exceptional service during high-volume events, ensuring guest satisfaction and timely food service.
- Set up banquet spaces according to event specifications, maintaining cleanliness and organization throughout shifts.
- Coordinated with kitchen staff to facilitate smooth food delivery and address guest requests promptly.
- Assisted in training new waitstaff on service protocols and menu knowledge to enhance team performance.
- Adapted quickly to changing event demands, demonstrating flexibility in roles and responsibilities as needed.
- Managed table settings and dining areas efficiently, contributing to a refined dining experience for guests.
- Resolved guest inquiries and concerns effectively, maintaining professionalism under pressure during events.
- Collaborated with event managers to ensure seamless execution of banquets, enhancing overall operational workflow.
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
Rink Marshall
Mall of Asia
05.2022 - 05.2023
- Monitored guest safety and compliance with mall regulations.
- Assisted in crowd management during events and peak hours.
- Responded promptly to incidents, ensuring swift resolution and minimal disruption.
- Conducted regular patrols to maintain security across premises.
- Collaborated with security team for incident reporting and analysis.
- Provided information and assistance to guests regarding mall facilities.
- Implemented proactive measures to enhance visitor experience and safety awareness.
- Enhanced public safety by conducting patrols and surveillance in assigned areas.
Hotel Waiter
Wild Orchid Resort
08.2017 - 08.2018
- Provided exceptional customer service to enhance guest satisfaction and dining experiences.
- Maintained cleanliness of dining areas, adhering to resort's quality expectations.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Assisted in food and beverage preparation, ensuring compliance with health and safety standards.
Education
TESDA Certificate of Bread And Pastry NC II -
TESDA
ManilaSkills
- Valet assistance
- Tour guiding
- Guest flow
- Valet parking expertise
- Guest services
- Room deliveries
- Luggage deliveries
- Proper luggage handling
- Luggage transport
- Basic housekeeping duties
- Customer service
- Time management
- Problem-solving abilities
- Safety awareness
- Local Area Knowledge
- Self motivation
Languages
English
Intermediate (B1)
Timeline
Bellman
Banyan Tree
11.2025 - Current
Banquet Waiter
Top Chef
05.2025 - 05.2025
In Villa Dinning Waiter
Banyan Tree
10.2024 - 04.2025
Banquet Waiter
Ritz Carlton Jeddah KSA
11.2023 - 11.2024
Rink Marshall
Mall of Asia
05.2022 - 05.2023
Hotel Waiter
Wild Orchid Resort
08.2017 - 08.2018
TESDA Certificate of Bread And Pastry NC II -
TESDA