Summary
Overview
Work History
Education
Skills
Timeline
Generic
Justin Ruzyl  Pamaranco

Justin Ruzyl Pamaranco

Marketing
Hinigaran

Summary

Dynamic Call Center Representative with a proven track record at Concentrix, excelling in customer support and problem-solving. Adept at resolving issues efficiently while managing high call volumes. Developed training materials that enhanced service delivery, showcasing strong data entry skills and a commitment to customer satisfaction.

Overview

2
2
years of professional experience

Work History

Call Center Representative

Concentrix
08.2022 - 04.2023
  • Assisted customers with inquiries, ensuring accurate information delivery and positive experience.
  • Navigated multiple software systems to document interactions and track customer requests efficiently.
  • Resolved customer issues by analyzing problems and providing effective solutions in a timely manner.
  • Collaborated with team members to improve service strategies and enhance overall customer satisfaction.

Retail

Service Crew
Hinigaran
02.2021 - 10.2021
  • Ensured stockroom organization for efficient product retrieval by retail staff.
  • Reviewed competitor displays and integrated successful tactics to strengthen market presence.
  • Preserved a tidy, inviting retail space to elevate customer satisfaction.
  • Enhanced retail staff performance by conducting comprehensive training sessions on product knowledge and sales techniques.

Education

Bachelor Of Science - Marine Transportation

John B Lacson Colleges Foundation-Bacolod
Alijis, Bacolod City, Negros Occidental

Skills

Problem-solving skills

Customer support

Data entry

Customer service

Call center customer service

Resolving issues

Timeline

Call Center Representative

Concentrix
08.2022 - 04.2023

Retail

Service Crew
02.2021 - 10.2021

Bachelor Of Science - Marine Transportation

John B Lacson Colleges Foundation-Bacolod
Justin Ruzyl PamarancoMarketing