Justin Miguel Perez
Parañaque
Summary
Dedicated and results-driven Project Manager with a strong track record of leading cross-functional teams to successfully deliver complex projects on time. Keen focus on client satisfaction, risk management, and resource optimization. Leverages strategic planning, effective communication, and problem-solving skills to ensure project goals are met and exceeded. Experienced in managing projects across various industries, adept at balancing competing priorities and maintaining stakeholder alignment throughout the project lifecycle. Passionate about fostering a collaborative team environment, strives to motivate and empower team members while navigating challenges during project execution.
Overview
8
8
years of professional experience
Work History
Project Manager
Shoppable Inc.
10.2024 - 03.2025
- Defined project scope, goals, and deliverables in collaboration with senior management and stakeholders
- Developed comprehensive project plans, including timelines, resource allocation, and risk management strategies
- Led project teams to successfully execute project plans, ensuring adherence to schedules, quality standards, and budget constraints
- Coordinated internal resources and third-party vendors to ensure seamless project execution
- Monitored and tracked project progress and performance using industry-standard tools and techniques
- Communicated project status, risks, and issues to stakeholders and senior management
- Built and maintained strong relationships with stakeholders, ensuring their needs and expectations were met
- Collected and incorporated feedback from stakeholders to improve products and services
- Facilitated project meetings, including kick-offs, status updates, and post-project reviews
- Ensured all projects adhered to quality standards and regulatory requirements
- Implemented quality assurance processes and conducted regular quality audits
- Identified and applied process improvements to enhance project efficiency and effectiveness
- Developed and delivered training programs for buyers and suppliers to facilitate data collection
- Ensured participants understood data collection processes and tools
- Monitored and supported data-gathering activities to ensure accurate and timely collection
- Prepared comprehensive project documentation, including charters, plans, reports, and closure documents
- Maintained accurate records of project activities, decisions, and changes
- Generated and presented detailed project reports to senior management and stakeholders
Project Coordinator (Localization)
Cognizant Technology Solutions Inc.
10.2019 - 09.2024
- Manage all incoming projects from start to finish, ensuring seamless execution
- Coordinate and oversee translation projects using translation management systems
- Address and resolve inquiries from vendors and stakeholders throughout the project lifecycle
- Handle ad hoc requests, such as translation updates for help centers, marketing materials, and user interfaces, ensuring tasks are delegated to the right team members with clear instructions and deadlines for timely delivery
- Review and process incoming requests, including cap overrides, extension requests, budget approvals, and pending project authorizations
- Track project progress and provide regular updates to stakeholders and vendors, ensuring critical projects are completed on time or ahead of schedule
- Implement necessary adjustments to the project scope, including reopening projects for quality concerns
- Provide relevant information to requesters and vendors regarding localization processes and requirements
- Offer feedback and suggest process improvements to program managers, aiming to streamline operations and improve the experience for both translation vendors and stakeholders
- Onboard new stakeholders and vendors, ensuring they are well-versed in the products, services, and processes involved
Customer Service Representative
Concentrix
04.2019 - 08.2019
- Provided exceptional customer support via phone and email, addressing hardware inquiries and technical issues
- Performed network troubleshooting and app diagnostics to identify problems, determining whether the issue stemmed from the developer or internal systems
- Processed refunds, cancellations, and adjustments for eligible products, subscriptions, and services
- Assisted customers with troubleshooting and resolving issues related to gift card redemption and related concerns
- Investigated and reported gift card transaction scams, ensuring compliance and security
- Offered support and solutions for customer inquiries regarding money transfer services
Technical Support Representative
TELUS International Philippines
10.2017 - 09.2018
- Offer email support for customers with account setup, including configuring email on Outlook, mobile devices, and setting up IMAP/POP3 accounts
- Send follow-up emails with detailed instructions to assist customers beyond the phone call for ongoing support
- Perform remote troubleshooting for supported software and email-related issues
- Recommend and upsell products that enhance the customer’s computer performance and security
Customer Service Representative
SYKES & CO. LTD
02.2017 - 09.2017
- Offer high-quality support to customers regarding their hardware devices over the phone
- Process online payments and manage prepaid phone service activations, cancellations, and adjustments
- Activate, reactivate, or deactivate customer accounts for prepaid phone services
- Troubleshoot issues with customers, addressing problems related to their phone service or other service-related concerns
Education
Bachelor of Science - Information Technology
The Philippine Women's University
Taft, ManilaSkills
- Effective Communication
- Time Management/Scheduling
- Negotiation
- Risk Management
- Critical Thinking and Problem-Solving
- Relationship Building
- Collaboration
- Process Evaluation & Improvement
- Stakeholder Engagement
- Customer Service
- Project Management
- Time Management
- Process Improvements
- Knowledgeable in using MS Tools such as Word, Excel, PowerPoint (Same with Google counterpart Docs, Sheet, Present)
- Knowledgeable in using Google Meet and Microsoft Teams
- Knowledgeable in using the CRM Salesforce and familiar with the other CRMs like Mondaycom, Zapier
- Knowledgeable in using tools like Github and Canny
- Familiarity with project management tools like ClickUp and Jira
Timeline
Project Manager
Shoppable Inc.
10.2024 - 03.2025
Project Coordinator (Localization)
Cognizant Technology Solutions Inc.
10.2019 - 09.2024
Customer Service Representative
Concentrix
04.2019 - 08.2019
Technical Support Representative
TELUS International Philippines
10.2017 - 09.2018
Customer Service Representative
SYKES & CO. LTD
02.2017 - 09.2017
Bachelor of Science - Information Technology
The Philippine Women's University
Similar Profiles
Raymond EsparagozaRaymond Esparagoza
Mechandiser at Sanyang Intertrade CorporationMechandiser at Sanyang Intertrade Corporation
ALEMAR AVILAALEMAR AVILA
AREA MANAGER at ELITEAIR CLIMATE CONTROL INC.AREA MANAGER at ELITEAIR CLIMATE CONTROL INC.
SHINA D. AVILASHINA D. AVILA
Content and Video Moderator at ConcentrixContent and Video Moderator at Concentrix