Justin Michael Cueto
Manila
Summary
Dedicated and technically skilled IT Engineer with a growing focus on cybersecurity and a proven track record of delivering exceptional IT support. Adept at identifying and mitigating security risks while enhancing end-user experiences. Strong foundation in hardware and software troubleshooting, system configuration, and deployment, coupled with a keen understanding of cybersecurity principles and user requirements. Collaborates with cross-functional teams to optimize desktop environments, enforce security best practices, and implement cost-effective, secure IT solutions.
Overview
5
5
years of professional experience
6
6
Certifications
Work History
IT End User Computing Engineer
Esevel
Singapore
10.2023 - Current
- ISO 27001 core team member and auditor
- Manage and maintain EDR
- Manage and maintain Jump Cloud MDM software.
- Troubleshoot client software issues.
- Create and maintain IT processes.
- Research, test, and implement necessary IT software.
- Create a knowledge base for our internal employees.
- Respond to client emails.
- Create, update, and monitor tickets to ensure they meet the SLA
L2 Desktop Support Engineer
Teleperformance McKinley
09.2020 - 10.2023
- Provide second-level technical support to end-users, effectively resolving desktop hardware, software, and network-related issues
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems, ensuring minimal downtime and maximum user productivity
- Mentoring junior support staff, enhancing team knowledge and efficiency
- Implement and maintain systems for inventory management, ensuring adequate supply levels and cost-effectiveness.
Desktop Support Engineer
Micro-D International inc
08.2019 - 10.2019
- Provided expert desktop support to Teleperformance's project at Micro-D International Inc., offering quick solutions to various technical issues
- Collaborated with clients and stakeholders to gather requirements, ensuring seamless integration of support services into the project's workflow
- Assisted in the setup and configuration of new systems, guaranteeing smooth onboarding for new employees.
Education
Bachelor of Science - Information and Technology
National Teachers College
Skills
Endpoint Detection and Response
Managing JumpCloud Mobile Device Management software
Remote desktop troubleshooting
Hardware troubleshooting and Network troubleshooting
Cisco switching
Active Directory administration
Group Policy Admin
Computer system troubleshooting
Ticketing System management
Software installation via Script
Hardworking and committed to providing exceptional technical support
Fast learner with the ability to adapt to new technologies and methodologies
Self-motivated and capable of working effectively with minimal supervision
Strong decision-making and critical thinking skills
Detail-oriented with a focus on accuracy and precision
Excellent problem-solving abilities and adaptability in challenging situations
Certification
ISO 27001 ISMS Internal Auditor
Timeline
IT End User Computing Engineer
Esevel
10.2023 - Current
L2 Desktop Support Engineer
Teleperformance McKinley
09.2020 - 10.2023
Desktop Support Engineer
Micro-D International inc
08.2019 - 10.2019
Bachelor of Science - Information and Technology
National Teachers College
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