Justin Joshua Ardonia
Customer Support Representative
Summary
Driven Individual with fantastic Technical and Customer Support abilities. Track record of delivering positive customer experiences exceeding expectations. Adaptive communicator with rapport-building skills and Trustworthy individual with 2 years of practical experience and dedicated work ethic and Self-motivated.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Call Center Representative
Teleperformance
06.2023 - 04.2024
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contributed to process improvements within the team by suggesting innovative solutions that led to enhanced workflows and better results.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
Computer Technician Assistant
Icloud Cafe
04.2020 - 03.2021
- Optimized computer performance by conducting routine maintenance tasks, such as virus scans and disk cleanups.
- Generated reports to track performance and analyze trends.
- Monitored system performance to identify potential issues.
- Offered remote assistance to offsite employees experiencing technical difficulties while working from home or traveling on business trips.
- Diagnosed and troubleshot hardware, software and network issues.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor of Science - Information Technology
Feu Institute of Technology
Quezon City, Metro Manila, Philippines 04.2001 -
High School Diploma -
Philippine International School Qatar
Doha,Qatar 04.2001 -
Skills
Problem-solving aptitude
Timeline
Call Center Representative
Teleperformance
06.2023 - 04.2024
Computer Technician Assistant
Icloud Cafe
04.2020 - 03.2021
Bachelor of Science - Information Technology
Feu Institute of Technology
04.2001 -
High School Diploma -
Philippine International School Qatar
04.2001 -
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