Microsoft 365
JUSTIN JAY L. JOAQUIN
IT SUPPORT SPECIALIST
Davao City,DAS
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursWork from home optionHealthcare benefitsPaid sick leaveSummary
IT Technical Support Specialist with 3+ years of experience in hardware and software troubleshooting, helpdesk management, and network configuration. Demonstrated success in enhancing system performance and streamlining technical operations in academic settings. Expertise in deploying computers and providing effective support to end-users. Committed to delivering efficient and user-friendly IT solutions.
Overview
3
3
years of professional experience
2
2
Languages
Work History
IT Technical Support
Mapúa Malayan Colleges Mindanao
07.2022 - 12.2025
- Deployed computer systems and configured essential software to facilitate organizational operations.
- Ensured stable internet connectivity to support seamless institutional functions.
- Provided prompt technical assistance for hardware and software issues for students and staff.
- Utilized remote access software to troubleshoot technical problems efficiently.
- Logged, tracked, and updated helpdesk tickets to ensure accurate documentation and resolution.
- Assisted users with system access and basic network troubleshooting procedures.
- Contributed to testing and evaluating new programs to enhance workflow efficiency.
- Supported system testing and updates to improve IT operations and user experience.
IT Enrollment Support
Mapúa Malayan Colleges Mindanao
07.2022 - 12.2022
- Delivered technical and operational support during enrollment periods to ensure process continuity.
- Assisted students and staff with system access and software tools, resolving enrollment-related issues.
- Coordinated with IT team to address urgent technical concerns, minimizing system downtime.
- Ensured proper functionality of systems and efficiently resolved user inquiries.
Student Assistant (IT Department)
Mapúa Malayan Colleges Mindanao
03.2019 - 07.2019
- Delivered day-to-day technical support by addressing hardware and software challenges.
- Ensured maintenance of IT equipment to support user needs effectively. Handled help desk tickets, focusing on efficient issue resolution.
- Acquired practical skills in network administration and software deployment.
- Acknowledged for precision, strong analytical abilities, and adaptability in various work settings.
- Worked proficiently both autonomously and as part of a team.
Education
Bachelor of Science - Computer Science
06-2022
On-site | Graduated: 2018 – 2022
Skills
MS Office Suite
Adobe Creative Suite
Canva
Anydesk
Computer Troubleshooting
Basic Network Configuration
System Installation
Basic Editing
Technical support
Customer service
Software deployment
Documentation
User Support
Remote assistance
Help desk management
Email and Chat Support
References
- Rhodessa J., Cascaro, Dean, College of Computer and Information Science, rjcascaro@mcm.edu.ph
- Danilo R., Tiongco, IT Director, drtiongco@mcm.edu.ph
- Gretchen C., Alagoa, IT Manager, gcalagoa@mcm.edu.ph
Software
Adobe
Google Suite
Canva
Anydesk
Languages
English
Upper intermediate (B2)
Timeline
IT Technical Support - Mapúa Malayan Colleges Mindanao
07.2022 - 12.2025
IT Enrollment Support - Mapúa Malayan Colleges Mindanao
07.2022 - 12.2022
Student Assistant (IT Department) - Mapúa Malayan Colleges Mindanao
03.2019 - 07.2019
Mapúa Malayan Colleges Mindanao - Bachelor of Science, Computer Science