JUSTINE RAVENE DERANO
Mabini, Pangasinan
Summary
Compassionate caregiver with three and a half years of experience, dedicated to enhancing the quality of life for individuals through personalized care. Expertise lies in developing tailored care plans, assisting with daily living activities, and providing emotional support to both patients and their families. Trustworthy and detail-oriented person, with expertise in analysis and problem-solving skill.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
Nicolas Ventura
10.2020 - 05.2024
- Developed customized care plans tailored to client needs.
- Provided companionship and emotional support by engaging in meaningful conversations and activities.
- Managed transportation and errands to enhance client independence and mobility.
- Implemented engaging exercises focusing on mental and physical wellness of clients.
Babysitter/Store Attendant
3Brothers Store-Velly Zolnowski
05.2009 - 09.2019
- Adapted to children's moods and needs to provide emotional support.
- Cared for children by preparing meals and providing snacks.
- Developed routines to help children feel secure and comfortable.
- Followed specific guidelines from parents regarding children's routines and preferences.
- Maintained accurate cash handling procedures to ensure smooth transactions and prevent discrepancies at the register.
- Enhanced store cleanliness and organization, ensuring a pleasant shopping environment for customers.
- Developed strong rapport with regular customers through personalized service that fostered loyalty and repeat business.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Representative
CONTINUUM GLOBAL SOLUTIONS
10.2019 - 07.2020
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Caregiving For Elderly - Healthcare
Asian School of Advanced Technology Inc
Bacoor, Cavite11.2024
Computer Secretarial -
ACCESS Computer And Technical College
Quezon City05.2016
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Basic housekeeping
- Verbal and written communication skills
- First aid and safety
- Dementia care
- Documentation
- Filing
Affiliations
On-the-job trainee
Greenbreeze Home for Elderly
Dasmariñas, Cavite
September 2024
Certification
- National Certificate II in CAREGIVING (ELDERLY)
- National Certificate II in HEALTH CARE SERVICES
- Emergency First Aid Training
- Basic Nursing Skills
- Dementia Care Awareness and End of Life Care
- Pre-Clinical Adaptation for Caregiver
- Home Management Course
Extra-Curricular Activity
- Compassion in Action, Love in Every Step Community Outreach Program for Elderly
- Verdant Homes, Naic, Cavite
- August 2024
REFERENCES
- Orly Nava
Arm Forces if the Philippines
+639665515463
ramonnava243@gmail.com
- Reynaluz Labustro
Carenet Health
+639660030166
reynaluzlabustro@gmail.com
- Andrew Alcala
Vive Rie Ama Swigert Homes
+639457855710
alcalaandrew516@gmail.com
Timeline
Caregiver
Nicolas Ventura
10.2020 - 05.2024
Customer Service Representative
CONTINUUM GLOBAL SOLUTIONS
10.2019 - 07.2020
Babysitter/Store Attendant
3Brothers Store-Velly Zolnowski
05.2009 - 09.2019
- National Certificate II in CAREGIVING (ELDERLY)
- National Certificate II in HEALTH CARE SERVICES
- Emergency First Aid Training
- Basic Nursing Skills
- Dementia Care Awareness and End of Life Care
- Pre-Clinical Adaptation for Caregiver
- Home Management Course
Caregiving For Elderly - Healthcare
Asian School of Advanced Technology Inc
Computer Secretarial -
ACCESS Computer And Technical College
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