JUSTINE MARIE LARGO
CITY OF NAGA, CEBU
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the Company Brand and be part of success.
Overview
2
2
years of professional experience
Work History
ASSITANT MANAGER
K & L MARKETING
08.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted on closing deals with company investors, as well as processing the contracts notary.
- Assisted on pitch meetings with merchant partners.
ADMINSTRATIVE OFFICER
K & L MARKETING
01.2023 - 08.2023
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effectivity and efficiency of how we manage the company's social media page.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports of customers orders.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Developed comprehensive training programs for new hires which resulted in faster onboarding and increased efficiency.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
CUSTOMER SERVICE REPRESENTATIVE
QUALFON CEBU INC.
05.2022 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating cellphones or wifi modem and purchasing or upgrading a plan, improving overall user experience.
Education
Bachelor of Science - Nursing
SOUTHWESTERN UNIVERSITY PHINMA
Urgello St. Sambag 2, Cebu City, PhilippinesHigh School Diploma -
UNIVERSITY OF SAN JOSE RECOLETOS
Magallanes Street,, Cebu City, Philippines05.2021
Skills
- Customer Relations
- Business Development Understanding
- Staff Supervision
- Sales Activities
- Closing and Contract Negotiations
- Set Organizational Policies
- Customer Relationship Management
- Staff Development
- Corporate Social Responsibility
- Quality Standards
- Strategic Planning
Timeline
ASSITANT MANAGER
K & L MARKETING
08.2023 - Current
ADMINSTRATIVE OFFICER
K & L MARKETING
01.2023 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
QUALFON CEBU INC.
05.2022 - 11.2022
Bachelor of Science - Nursing
SOUTHWESTERN UNIVERSITY PHINMA
High School Diploma -
UNIVERSITY OF SAN JOSE RECOLETOS
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