Justine Leo F. Ansis
Ticketing Associate
General Trias, Province of Cavite
Summary
Highly efficient individual with well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
11
11
years of professional experience
Work History
Ticketing Associate
MicroSourcing
6 2022 - Current
- Responding to inbound emails and web messages
- Creating new outbound emails
- Processing transactions on proprietary and 3rd party GDS (Global Distribution Systems) such as Express Book, Galileo and Sabre
- Attending virtual huddles and other online meetings
- Receiving or making internal voice calls
- Updating data/reporting and collating other information
- Providing feedback on opportunities to improve process
- Calculating various costs for travel bookings
- Providing specialist advice to other internal teams
- Prioritizing work across multiple queues/systems using Sabre and Galileo Systems
- Quality checking own or other team members work before finalizing
- Rapid task switching based on priorities/urgencies based on business needs.
Travel Counselor II
Adventure International Travel and Tours Inc.
05.2016 - 02.2021
- Provide accurate business or leisure travel arrangements for accounts including air, hotel, car, and ground transportation arrangements
- Understand customers' needs to propose the best alternatives in terms of pricing & routing
- Planning of travel itineraries, making reservations & ticketing for domestic and international markets
- Gain knowledge and adherence to clients’ procedures, programs, and policy guidelines
- Check document validity, provide accurate visa requirements and application details at the time of reservation
- Build and maintain good working relationships with our corporate customers
- Has hands-on knowledge of the GDS system (eg: Galileo/Amadeus/Sabre)
- Has a strong understanding of international travel requirements and destinations.
Admin Assistant
Philippine Airlines Inc.
01.2014 - 07.2014
- Responsible for clerical and administrative tasks to ensure the staffs can communicate and work efficiently
- Provides information by answering queries and requests.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University- Manila
Manila, Metro Manila, Philippines 04.2001 -
Skills
Computer Skills
GDS Knowledge (Sabre and Galileo)
Time Management
Decision-Making
Customer interaction
Attention to Detail
Client Engagement
Flexible Schedule
Calendar Management
Multitasking
Personal Information
- Age: 30 years old
- Place of Birth: Paranaque City, Metro Manila, Philippines
- Height: 5'5
- Citizenship: Filipino
- Date of Birth: 11/08/93
- Gender: Male
- Marital Status: Single
Custom
- Mr. Enrique Racela, HR Assistant Manager at Adventure International Travel and Tours Inc., +63 9175274111
- Mr. Arthur Herrera, Invigilator/Test Supervisor at British Council, +63 9459748147
- Mr. John Rex Saludares, Cloud Advisory Associate Manager at Accenture, +63 9176269250
Accomplishments
Perfect in Attendance since started working
Best in Quality Multiple Times
Best Team Player Multiple Times
Top Consultant Multiple Times
Top 5% Finest Awardee
Languages
Filipino
English
Timeline
Travel Counselor II
Adventure International Travel and Tours Inc.
05.2016 - 02.2021
Admin Assistant
Philippine Airlines Inc.
01.2014 - 07.2014
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University- Manila
04.2001 -
Ticketing Associate
MicroSourcing
6 2022 - Current
Similar Profiles
KAYCE ANGIELO DAVAKAYCE ANGIELO DAVA
Customer Success Analyst at MicroSourcingCustomer Success Analyst at MicroSourcing
Rica Mae L. PilapilRica Mae L. Pilapil
Customer Service Representative at MicrosourcingCustomer Service Representative at Microsourcing
Rowena AbadRowena Abad
Marketing Administration Assistant at MicroSourcingMarketing Administration Assistant at MicroSourcing