Justine Leo F. Ansis
Ticketing Associate
General Trias, Province of Cavite
Summary
Highly efficient individual with well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
11
11
years of professional experience
Work History
Ticketing Associate
MicroSourcing
6 2022 - Current
- Responding to inbound emails and web messages
- Creating new outbound emails
- Processing transactions on proprietary and 3rd party GDS (Global Distribution Systems) such as Express Book, Galileo and Sabre
- Attending virtual huddles and other online meetings
- Receiving or making internal voice calls
- Updating data/reporting and collating other information
- Providing feedback on opportunities to improve process
- Calculating various costs for travel bookings
- Providing specialist advice to other internal teams
- Prioritizing work across multiple queues/systems using Sabre and Galileo Systems
- Quality checking own or other team members work before finalizing
- Rapid task switching based on priorities/urgencies based on business needs.
Travel Counselor II
Adventure International Travel and Tours Inc.
2016.05 - 2021.02
- Provide accurate business or leisure travel arrangements for accounts including air, hotel, car, and ground transportation arrangements
- Understand customers' needs to propose the best alternatives in terms of pricing & routing
- Planning of travel itineraries, making reservations & ticketing for domestic and international markets
- Gain knowledge and adherence to clients’ procedures, programs, and policy guidelines
- Check document validity, provide accurate visa requirements and application details at the time of reservation
- Build and maintain good working relationships with our corporate customers
- Has hands-on knowledge of the GDS system (eg: Galileo/Amadeus/Sabre)
- Has a strong understanding of international travel requirements and destinations.
Admin Assistant
Philippine Airlines Inc.
2014.01 - 2014.07
- Responsible for clerical and administrative tasks to ensure the staffs can communicate and work efficiently
- Provides information by answering queries and requests.
Education
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University- Manila
Manila, Metro Manila, Philippines 2001.04 -
Skills
Computer Skills
GDS Knowledge (Sabre and Galileo)
Time Management
Decision-Making
Customer interaction
Attention to Detail
Client Engagement
Flexible Schedule
Calendar Management
Multitasking
Personal Information
- Age: 30 years old
- Place of Birth: Paranaque City, Metro Manila, Philippines
- Height: 5'5
- Citizenship: Filipino
- Date of Birth: 11/08/93
- Gender: Male
- Marital Status: Single
Custom
- Mr. Enrique Racela, HR Assistant Manager at Adventure International Travel and Tours Inc., +63 9175274111
- Mr. Arthur Herrera, Invigilator/Test Supervisor at British Council, +63 9459748147
- Mr. John Rex Saludares, Cloud Advisory Associate Manager at Accenture, +63 9176269250
Accomplishments
Perfect in Attendance since started working
Best in Quality Multiple Times
Best Team Player Multiple Times
Top Consultant Multiple Times
Top 5% Finest Awardee
Languages
Filipino
English
Timeline
Travel Counselor II
Adventure International Travel and Tours Inc.
2016.05 - 2021.02
Admin Assistant
Philippine Airlines Inc.
2014.01 - 2014.07
Bachelor of Science - International Travel And Tourism Management
Lyceum of The Philippines University- Manila
2001.04 -
Ticketing Associate
MicroSourcing
6 2022 - Current
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