Justine Jade Dela Cruz
Paranaque City,Philippines
Summary
Detail-oriented Data Entry Specialist skilled in database management, document scanning, and effective communication. Experienced in social media content creation and Canva editing, with a strong background in customer service support. Committed to enhancing operational efficiency and digital presence through strategic problem resolution and engagement.
Overview
7
7
years of professional experience
Work History
Data Entry Specialist
Silverssc
02.2022 - Current
- Entered and updated customer information in database systems with high accuracy and attention to detail.
- Scanned documentation and entered into database to maintain accurate records.
- Processed confidential form information, coded fields and organised according to established classification system.
- Reviewed and updated existing data records for accuracy, making necessary adjustments as per latest information.
- Transferred data from paper formats into database systems to keep digital formats.
- Followed strict confidentiality measures to avoid information breaches and data loss.
Customer Service Representative
Sykes
11.2021 - 02.2022
- Analysed root causes of reported, escalated and reoccurring network problems.
- Operated, maintained and troubleshot network systems.
- Provided technical support and advice to customers on product use and maintenance for optimal performance.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Social Media Manager
1up Marketing
06.2020 - 10.2021
- Managed daily content creation, posting, and community engagement to foster a positive online presence.
- Achieved service time and quality targets.
- Contributed to social media strategy, creating posts that enhanced audience interaction.
- Produced video content,filming, and editing, to diversify content offerings and engage a broader audience.
- Created newsletter promotions on Mailchimp, using CRM systems to target specific customers based on buying trends and previous sales.
Customer
Alorica
03.2019 - 08.2020
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Used smart conservational, sales and upselling techniques to identify sales opportunities with customers and use to best advantage.
Education
Bachelor of Secondary Education
Rizal Technological University
Mandaluyong City01-2018
Skills
- Data entry
- Data verification
- Effective communication
- Time management
- Data migration
- Canva Editing
- Microsoft Office
- Customer Service Support
Timeline
Data Entry Specialist
Silverssc
02.2022 - Current
Customer Service Representative
Sykes
11.2021 - 02.2022
Social Media Manager
1up Marketing
06.2020 - 10.2021
Customer
Alorica
03.2019 - 08.2020
Bachelor of Secondary Education
Rizal Technological University