Justine Carla Layug
Binangonan, Rizal
Summary
I am enthusiastic, detail oriented, reliable and hardworking with 2 years experience in the VA industry and 3 years in Customer Service. I handled and performed different roles such as handling customer complaints, booking and rescheduling appointments, responding to emails and texts and working to find a resolution for the customer’s concerns. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. In addition, I have an extensive 8-year ESL Teaching experience.
Overview
17
17
years of professional experience
Work History
Virtual Assistant
CPR Certification LLC
2023.09 - Current
- Monitor inbox and respond to emails regarding general inquiries, rescheduling and booking CPR classes.
- Answer calls to provide information about their scheduled classes, rescheduling and booking appointments.
- Manage multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Manage diverse range of administrative tasks, ensuring timely preparation and submission of documents and reports.
Content Moderator-Non-voice (WFH)
TaskUs Inc.
2022.04 - 2023.05
- My task involved reviewing sensitive information in Social media platforms
- Responsible with reporting to our direct Manager if there are any violations that are against our policy so they can escalate to the right department
- Responsible for making sure that contents are reviewed following our Policies and Guidelines to ensure that it’s not offensive, harmful or inappropriate.
Online Business
2020.09 - 2022.04
ESL Teacher
Aii Language Center (American Intercon Institute)
2019.07 - 2020.07
ESL Teacher
Acadsoc Inc.
2017.05 - 2019.05
- My task involved teaching Chinese students from 4-60 years old. Most of the students I have are kids from 4-12 years old.
- I taught students to construct sentences using patterns and grammar rules.
- I provide interactive activities on enhancing their English skills.
- Provide feedback and useful suggestions to improve and become more confident.
- I also taught IELTS and TOEIC speaking to university students and adults.
English Teacher
Gemtalk English
2019.01 - 2019.02
- My task involved teaching Korean students ages 7-13 years old.
- 1 on 1 and group classes.
- I prepared daily lesson plans and activities catering to their levels and interests. I also constructed interactive sets of questions for discussion classes, taught the proper way of pronouncing words in reading classes. In addition, I also taught them how to properly construct sentences using patterns and applying grammar rules.
- I recorded the students' everyday performance and gave positive feedback and pointed out which to improve at the end of each class.
- Helped them prepare for their weekly presentations incorporating the things they learned in that specific week through songs, poems, acting and so on.
- English Winter Camp (7 week project ONLY)
ESL Teacher
Bibo Global
2016.12 - 2017.04
- I taught the English language to students from different parts of Asia- Korea, Japan, Taiwan and Thailand.
- I provided activities on enhancing and increasing English proficiency through online classes.
- I helped students improve their speaking skills, listening and reading.
- Provided positive and constructive feedback by the end of the class and also useful tips on how to improve more.
Online English Teacher
RSVP/Chungdahm International
2012.10 - 2016.09
- My task involved teaching Korean professionals who wanted to enhance their English skills. Most of my students here were Managers, Doctors, and Businessmen.
- I provided an avenue for students to practice their English speaking skills by giving them tasks which involved research, free talk discussions and reading articles.
- I helped students prepare for interviews by practicing how to answer questions properly.
- Monitored their progress and prepared written feedback after each class.
EREP/ Technical Support Representative
Aegis People Support
2011.05 - 2011.11
Customer Service Representative
Convergys
2010.04 - 2011.01
- AT&T
Customer Service Representative
Sitel Baguio
2008.04 - 2010.01
- Financial Account
Education
Undergraduate - Hotel and Restaurant Management
University Of Baguio
01.2003
High School - undefined
Saint Louis School Girls High
01.2000
Elementary -
Saint Louis School Center
01.1996
Skills
- Excellent written and verbal communication skills
- Customer Service
- Good time Management skills and Strong Attention to detail
- Email Management
- Calendar Management
- Data Entry
- Social Media Management
Timeline
Virtual Assistant
CPR Certification LLC
2023.09 - Current
Content Moderator-Non-voice (WFH)
TaskUs Inc.
2022.04 - 2023.05
Online Business
2020.09 - 2022.04
ESL Teacher
Aii Language Center (American Intercon Institute)
2019.07 - 2020.07
English Teacher
Gemtalk English
2019.01 - 2019.02
ESL Teacher
Acadsoc Inc.
2017.05 - 2019.05
ESL Teacher
Bibo Global
2016.12 - 2017.04
Online English Teacher
RSVP/Chungdahm International
2012.10 - 2016.09
EREP/ Technical Support Representative
Aegis People Support
2011.05 - 2011.11
Customer Service Representative
Convergys
2010.04 - 2011.01
Customer Service Representative
Sitel Baguio
2008.04 - 2010.01
High School - undefined
Saint Louis School Girls High
Undergraduate - Hotel and Restaurant Management
University Of Baguio
Elementary -
Saint Louis School Center