JUSTINE ANN BONSATO
CUSTOMER SERVICE SPECIALIST-TELLER RANK 6 (ASSOCIATE)
Mandaluyong City, Metro Manila
Summary
Proven Customer Service Specialist-Teller at Security Bank Corporation, adept in high-volume financial transactions and fraud detection. Excelled in delivering exceptional customer service, fostering repeat banking business, and collaborating on sales targets. Showcases leadership. Achieved positive client feedback through dedication and teamwork.
Overview
6
6
years of professional experience
8
8
Certifications
Work History
Customer Service Specialist-Teller
Security Bank Corporation
02.2019 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured accuracy in daily financial transactions.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring smooth customer experience.
- Built relationships with clients to encourage repeat business banking.
- Assisted clients with inquiries and provided exceptional service, resulting in positive feedback from them.
- Collaborated with team members to achieve sales targets including bancassurance, loans, and credit cards.
- Handling and manage alerts from Base60.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Data Encoder / Verifier
JCD INFOSEARCH AND GENERAL SERVICES INC.
09.2018 - 01.2019
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Encode customers data to security bank online.
- Verify credit card application forms and id's submitted.
- Signature verification.
Education
Bachelor of Secondary Education - Computer Education
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
- Customer service excellent
- Attention to details
- Proficient with Microsoft Office programs (Word, Excel, PowerPoint, and Publisher)
- Leadership/Teamwork
- Proficient in High-Pressure Environments
- Cash handling expertise
- Signature verification
- Fraud detection
- Trustworthiness and integrity
Certification
Branch Safety Officer I
Affiliations
- Ms. Clarizza Calderon
Area Channel Manager
Security Bank Corp. – Area Office
Mobile No.: 0917-858-8021
- Ms. Jonalyn L. Gancia
Customer Advisor Officer
Security Bank Corp. - Guadalupe Branch
Mobile No.: 0995-866-0131
- Mr. June Paul L. Protacio
Operations Officer
Security Bank Corp. – Area Office
Mobile No.: 0921-344-368
Timeline
2024 DATA PRIVACY AWARENESS TRAINING COURSE
11-2024
2024 MTPP LEARNING CARAVAN
11-2024
2024 BANK SECURITY AND SAFETY TRAINING COURSE
11-2024
2024 FRAUD AWARENESS COURSE
08-2024
OG-QAD OPERATIONS CLINIC 2024
07-2024
CHECK IMAGE CLEARING SYSTEM TRAINING
04-2024
Branch Safety Officer I
03-2023
Customer Service Specialist-Teller
Security Bank Corporation
02.2019 - Current
KNOW YOUR MONEY AND COUNTERFEIT DETECTION
02-2019
Data Encoder / Verifier
JCD INFOSEARCH AND GENERAL SERVICES INC.
09.2018 - 01.2019
Bachelor of Secondary Education - Computer Education
Rizal Technological University
04.2001 -
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