Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
JUSTINE ANN BONSATO

JUSTINE ANN BONSATO

CUSTOMER SERVICE SPECIALIST-TELLER RANK 6 (ASSOCIATE)
Mandaluyong City, Metro Manila

Summary

Proven Customer Service Specialist-Teller at Security Bank Corporation, adept in high-volume financial transactions and fraud detection. Excelled in delivering exceptional customer service, fostering repeat banking business, and collaborating on sales targets. Showcases leadership. Achieved positive client feedback through dedication and teamwork.

Overview

6
6
years of professional experience
8
8
Certifications

Work History

Customer Service Specialist-Teller

Security Bank Corporation
02.2019 - Current
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Ensured accuracy in daily financial transactions.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring smooth customer experience.
  • Built relationships with clients to encourage repeat business banking.
  • Assisted clients with inquiries and provided exceptional service, resulting in positive feedback from them.
  • Collaborated with team members to achieve sales targets including bancassurance, loans, and credit cards.
  • Handling and manage alerts from Base60.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.

Data Encoder / Verifier

JCD INFOSEARCH AND GENERAL SERVICES INC.
09.2018 - 01.2019
  • Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
  • Reduced errors in encoded data by conducting thorough quality checks on completed work.
  • Encode customers data to security bank online.
  • Verify credit card application forms and id's submitted.
  • Signature verification.

Education

Bachelor of Secondary Education - Computer Education

Rizal Technological University
Mandaluyong City, Metro Manila, Philippines
04.2001 -

Skills

  • Customer service excellent
  • Attention to details
  • Proficient with Microsoft Office programs (Word, Excel, PowerPoint, and Publisher)
  • Leadership/Teamwork
  • Proficient in High-Pressure Environments
  • Cash handling expertise
  • Signature verification
  • Fraud detection
  • Trustworthiness and integrity

Certification

Branch Safety Officer I

Affiliations

  • Ms. Clarizza Calderon

Area Channel Manager

Security Bank Corp. – Area Office

Mobile No.: 0917-858-8021


  • Ms. Jonalyn L. Gancia

Customer Advisor Officer

Security Bank Corp. - Guadalupe Branch

Mobile No.: 0995-866-0131


  • Mr. June Paul L. Protacio

Operations Officer

Security Bank Corp. – Area Office

Mobile No.: 0921-344-368


Timeline

2024 DATA PRIVACY AWARENESS TRAINING COURSE

11-2024

2024 MTPP LEARNING CARAVAN

11-2024

2024 BANK SECURITY AND SAFETY TRAINING COURSE

11-2024

2024 FRAUD AWARENESS COURSE

08-2024

OG-QAD OPERATIONS CLINIC 2024

07-2024

CHECK IMAGE CLEARING SYSTEM TRAINING

04-2024

Branch Safety Officer I

03-2023

Customer Service Specialist-Teller

Security Bank Corporation
02.2019 - Current

KNOW YOUR MONEY AND COUNTERFEIT DETECTION

02-2019

Data Encoder / Verifier

JCD INFOSEARCH AND GENERAL SERVICES INC.
09.2018 - 01.2019

Bachelor of Secondary Education - Computer Education

Rizal Technological University
04.2001 -
JUSTINE ANN BONSATOCUSTOMER SERVICE SPECIALIST-TELLER RANK 6 (ASSOCIATE)