Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
PRE-PROFESSIONAL EXPERIENCE
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JUSTINE ANGELA P. AGUINALDO

JUSTINE ANGELA P. AGUINALDO

Metro Manila,00

Summary

Dynamic hospitality professional with extensive experience in delivering exceptional service in fast-paced dining environments. Recognized for strong commitment to teamwork and consistently achieving high levels of customer satisfaction. Versatile and dependable, adept at adapting to evolving demands while ensuring seamless operations through outstanding communication and effective problem-solving abilities. Passionate about creating memorable guest experiences and fostering a positive work atmosphere.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server - Cashier

Den by Nikkei
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front-of-House/ Server-Cahier-Barista

MARY GRACE CAFE
12.2021 - 01.2025
  • Greeting and serving the guest up to acceptable standard, trained to be a skilled Barista, Preparing Cakes and Pastries over the counter, Handling Fund and Settlements of Bills and Take-outs
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
  • Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
  • Handled cash transactions accurately while maintaining a secure till, minimizing discrepancies in financial records.
  • Demonstrated strong knowledge of menu offerings, confidently answering questions and making personalized suggestions to guests.
  • Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Equipment Controller Head

VANTAZTIC INC.
01.2021 - 12.2021
  • Responsibilities include scheduling of deliveries, managing the inventory, sales and marketing of container vans, liaising with clients about necessary documents needed for deliveries, among others.
  • Collaborated with cross-functional teams to identify opportunities for process improvements in the handling of equipment tasks.
  • Ensured timely delivery of equipment by coordinating with transportation teams and monitoring shipments closely.
  • Minimized loss of assets through implementation of stringent security measures for storage areas, including access control systems and surveillance cameras.
  • Managed budget effectively, regularly reviewing expenditure reports to ensure alignment with financial objectives.

Receptionist

KIMPURA RESTAURANT
07.2019 - 09.2020
  • Part of the forward-facing team, greeting customers at the entrance and managing customer experience prior to dining. Handled organization of the reservations list, recorded bookings, and managed customers at the front house. The job also entailed answering customers queries about the menu (ingredients, specialties, pricing) and bar, as well as promotions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Bachelor of Science - Hospitality Management

Polytechnic University of The Philippines
06-2019

Skills

  • Customer Engagement: Experienced in handling customer inquiries and concerns, either by phone calls/SMS/e-mail or face-to-face
  • Supply restocking
  • Quality control
  • Order management
  • Inventory management
  • Multitasking: Handled multiple tasks and objectives in a fast-paced setting, like managing front house lines (reservations) while taking care of seated customers and coordinating with the back-of-house staff
  • Administrative Reporting: Assisted in the HR Department of a 5-star hotel helping in recruitment, record maintenance and clerical tasks
  • Effective customer engagement
  • Cash handling

Certification

  • Certified BARISTA, MARY GRACE - 2023

Additional Information

Quennie Lynn Mortera - Dining Supervisor (Mary Grace)

09060778739


Joann Alit - Marketing Supervisor (Mary Grace)

09228266998


Ma. Cristina Trinidad - Dean

09560371702

Timeline

Server - Cashier

Den by Nikkei
03.2025 - Current

Front-of-House/ Server-Cahier-Barista

MARY GRACE CAFE
12.2021 - 01.2025

Equipment Controller Head

VANTAZTIC INC.
01.2021 - 12.2021

Receptionist

KIMPURA RESTAURANT
07.2019 - 09.2020

Bachelor of Science - Hospitality Management

Polytechnic University of The Philippines

PRE-PROFESSIONAL EXPERIENCE

  • I'M HOTEL
  • On-the-Job Trainee / HR Admin Assistant
  • Makati City
  • January 2019 - April 2019
  • MANN HANN RESTAURANT
  • On-the-Job Trainee / Receptionist / Server
  • Quezon City
  • April 2017 - June 2017

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JUSTINE ANGELA P. AGUINALDO