I am a dedicated and diligent professional with a track record of enhancing customer satisfaction levels. I am seeking to utilize my problem-solving abilities and expand my three years of customer service experience by shifting my focus to a career that aligns with my degree in Human Resources.
Hi, I’m
Justine Vasquez
General Trias, Cavite
Summary
Overview
3
years of professional experience
Work History
ENTAIN MANILA
CUSTOMER SUPPORT ADVISOR
07.2022 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with team members to identify creative solutions for customers
- Resolved more than 100 customer complaints per week, communicating with customers via phone, live chat and email.
TELEPERFORMANCE
CUSTOMER CARE SPECIALIST
06.2021 - 07.2022
Job overview
- Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Requested escalation for unresolved issues.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
Education
UNIVERSIDAD DE MANILA659-A Cecilia Muñoz St, Ermita, Manila, 1000 Metro
Bachelor of Science from Human Resource Development Management
07.2022
University Overview
- Dean's List, [1st and 2nd semester, 2022]
APOLONIO SAMSON NATIONAL HIGH SCHOOLBalintawak, Quezon City, Metro Manila
Senior High School from Humanities And Social Sciences
03.2018
University Overview
MASAMBONG HIGH SCHOOLSan Felipe, Don C. Manuel, Quezon City, 1105 Metro
High School Diploma
03.2016
University Overview
DALUPAN ELEMENTARY SCHOOL29 Marinduque St, San Francisco Del Monte, Quezon
Elementary
03.2012
University Overview
Skills
- Flexible and Adaptable to Changes
- Computer Proficiency
- Quick Learner and self-motivated
- Hardworking and Responsible
- Good Communication skills
- Time management
Personal Information
Personal Information
- Age: 24
- Place of Birth: Manila
- Date of Birth: 07/30/1999
- Gender: Female
- Marital Status: Single
- Religion: Catholic
References
References
- Fhao Sevilla, Office Assistant, 09662002869
- Kate I. Evangelista, Arquee Corporation - Asya Design Executive Assistant, 09277223119
- Ria S. Canicula, Idol Entertainment Inc HR Specialist, 09486956307
Training
Training
- GrabHR (UDM palma hall)
- Managing a diverse workforce in the new normal (Webinar)
- Labor 101: Update on statutory benefits of employees (Webinar)
- FOR HIRE: Where to start (Webinar)
Timeline
CUSTOMER SUPPORT ADVISOR
ENTAIN MANILA
07.2022 - Current
CUSTOMER CARE SPECIALIST
TELEPERFORMANCE
06.2021 - 07.2022
UNIVERSIDAD DE MANILA
Bachelor of Science from Human Resource Development Management
APOLONIO SAMSON NATIONAL HIGH SCHOOL
Senior High School from Humanities And Social Sciences
MASAMBONG HIGH SCHOOL
High School Diploma
DALUPAN ELEMENTARY SCHOOL
Elementary
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