Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justine Martinez

Quezon City

Summary

Goal-oriented Team Manager commended for the first - rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives, goals and mediating interpersonal Issues.

Offering 3 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.

Overview

4
4
years of professional experience

Work History

Team Manager

Alorica
Quezon City, Metro Manila, Philippines
06.2020 - 12.2023
  • Delegated work assignments and prioritized task.
  • Led employee relations through effective communication, coaching, training, and development.
  • Delivered regular team meetings for aligned work towards common goals.
  • Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Implemented training programs to maximise team member development and potential.
  • Developed performance measurement strategies, identifying areas for improvement.
  • Facilitated meetings to communicate team performance goals and results.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Mass Communication - Journalism

Western Mindanao State University
Zamboanga, Zamboanga Peninsula
2016

Skills

  • Gathering information
  • Customer relationship management
  • Typing
  • Verbal and written communication
  • Performance improvement
  • Stretching expertise
  • Employee Scheduling
  • Performance Coaching
  • Employee Development
  • Computer Skills
  • Team Leadership
  • Performance Evaluation
  • Good Judgement
  • Documentation and Reporting
  • Technical Proficiency

Timeline

Team Manager

Alorica
06.2020 - 12.2023

Mass Communication - Journalism

Western Mindanao State University

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Justine Martinez