Justine Martinez
Quezon City
Summary
Goal-oriented Team Manager commended for the first - rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives, goals and mediating interpersonal Issues.
Offering 3 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
4
4
years of professional experience
Work History
Team Manager
Alorica
06.2020 - 12.2023
- Delegated work assignments and prioritized task.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Established and maintained performance, quality and service standards for professional customer care.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Implemented training programs to maximise team member development and potential.
- Developed performance measurement strategies, identifying areas for improvement.
- Facilitated meetings to communicate team performance goals and results.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Mass Communication - Journalism
Western Mindanao State University
Zamboanga, Zamboanga Peninsula2016
Skills
- Gathering information
- Customer relationship management
- Typing
- Verbal and written communication
- Performance improvement
- Stretching expertise
- Employee Scheduling
- Performance Coaching
- Employee Development
- Computer Skills
- Team Leadership
- Performance Evaluation
- Good Judgement
- Documentation and Reporting
- Technical Proficiency
Timeline
Team Manager
Alorica
06.2020 - 12.2023
Mass Communication - Journalism
Western Mindanao State University
Similar Profiles
Allyah HendersonAllyah Henderson
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Minh (Manny) DoMinh (Manny) Do
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Anastashia RichardsonAnastashia Richardson
Patient Care Advocate at AloricaPatient Care Advocate at Alorica