JUSTINE KYLE PASCUA
Baguio City
Summary
I am a highly motivated customer service professional with diverse experience in handling customer inquiries, providing tech support, and driving sales growth. Over the years, I've honed my skills in communication, problem-solving, and multitasking across various roles, from customer service specialist to sales executive and virtual assistant. I thrive in fast-paced environments, delivering tailored solutions and ensuring customer satisfaction with a keen eye for detail. I am eager to leverage my skills and continue growing in a dynamic, customer-focused role.
Overview
9
9
years of professional experience
Work History
Virtual Assistant
LNL Builds
03.2025 - 04.2026
- Provided day-to-day administrative support to streamline operations.
- Updated client correspondence files and organised additions in file index for easy access.
- Maintained accurate financial records, processed invoices, and executed basic bookkeeping tasks to ensure financial integrity.
- Answered phones and performed clerical office functions to address queries, concerns and issues.
Appointment Setter
OClinicals
06.2024 - 01.2025
- Qualifies leads and schedules sales meetings.
- Manages calendars and updates CRM records.
- Prioritised tasks effectively, managing multiple calendars without scheduling conflicts.
- Utilised CRM software to record client information, ensuring accurate follow-up activities.
Customer Service Specialist
FOUNDEVER (SITEL)
Baguio City
11.2023 - 02.2024
- Delivered personalised service by understanding individual customer needs and preferences.
- Processed customer orders, returns, and exchanges with efficiency, enhancing overall satisfaction levels.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
Customer Service Representative
IQOR T-MOBILE
04.2021 - 06.2023
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Identified issues, analysed information and provided solutions to problems.
Sales Executive
DIAMOND STRATEGIES OUTSOURCING PH
10.2020 - 02.2021
- Drive sales growth by identifying opportunities, building relationships, and closing deals.
- Deliver exceptional service by understanding client needs and providing tailored solutions.
Virtual Assistant / Executive assistant
VA.EST VIRTUAL OFFICE
12.2019 - 10.2020
- Organize confidential documents and reports to ensure smooth operations.
- Manage calendars, emails, and tasks for efficient executive support.
Outbound Sales Agent
VERSATEL MARKETING
05.2018 - 07.2019
- Initiate contact with potential customers to promote and sell products or services.
- Record customer interactions and follow up on leads to drive sales.
Call center agent
GEMINI-DME
01.2017 - 02.2018
- Handle customer calls and resolve inquiries.
- Ensure customer satisfaction with prompt service.
Education
BS - Tourism Management
University of the Cordilleras
Baguio CityHigh School -
Baguio City National High School
Baguio CityElementary -
Josefa Carino Elementary School
Baguio CitySkills
- Good Communication Skills
- Computer Literate
- Time Management
- Multi-Tasking
- Detail Oriented
- Data entry
- Problem Solving
- Customer Service Oriented
- Appointment scheduling
Timeline
Virtual Assistant
LNL Builds
03.2025 - 04.2026
Appointment Setter
OClinicals
06.2024 - 01.2025
Customer Service Specialist
FOUNDEVER (SITEL)
11.2023 - 02.2024
Customer Service Representative
IQOR T-MOBILE
04.2021 - 06.2023
Sales Executive
DIAMOND STRATEGIES OUTSOURCING PH
10.2020 - 02.2021
Virtual Assistant / Executive assistant
VA.EST VIRTUAL OFFICE
12.2019 - 10.2020
Outbound Sales Agent
VERSATEL MARKETING
05.2018 - 07.2019
Call center agent
GEMINI-DME
01.2017 - 02.2018
BS - Tourism Management
University of the Cordilleras
High School -
Baguio City National High School
Elementary -
Josefa Carino Elementary School