Justine Jalober
14 E Matulungin St, Barangay Central, Quezon City, Metro Manila
Summary
Results-driven support professional with proven track record of delivering effective product support and customer satisfaction. Known for expertise in troubleshooting and problem-solving, ensuring seamless product usage. Delivers consistent results through collaborative teamwork and adaptability to evolving requirements, with strong skills in technical support and customer communication.
Overview
15
15
years of professional experience
Work History
Product Support Specialist
Opentext Phillippines
07.2012 - 04.2025
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Enhanced customer satisfaction by providing timely and accurate product support.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
- Collaborated with cross-functional teams to address complex customer issues, ensuring seamless resolution.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
Technical Support Representative
SPi CRM
08.2010 - 06.2012
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - Information Technology
AMA Education System East Rizal
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Skills
Application support
Familiar with Office applications like Word and Excel
Timeline
Product Support Specialist
Opentext Phillippines
07.2012 - 04.2025
Technical Support Representative
SPi CRM
08.2010 - 06.2012
Bachelor of Science - Information Technology
AMA Education System East Rizal
04.2001 -