Summary
Overview
Work History
Education
Skills
Timeline
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Justine Jalober

14 E Matulungin St, Barangay Central, Quezon City, Metro Manila

Summary

Results-driven support professional with proven track record of delivering effective product support and customer satisfaction. Known for expertise in troubleshooting and problem-solving, ensuring seamless product usage. Delivers consistent results through collaborative teamwork and adaptability to evolving requirements, with strong skills in technical support and customer communication.

Overview

15
15
years of professional experience

Work History

Product Support Specialist

Opentext Phillippines
07.2012 - 04.2025
  • Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
  • Enhanced customer satisfaction by providing timely and accurate product support.
  • Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
  • Collaborated with cross-functional teams to address complex customer issues, ensuring seamless resolution.
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.

Technical Support Representative

SPi CRM
08.2010 - 06.2012
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Education

Bachelor of Science - Information Technology

AMA Education System East Rizal
Antipolo City, Province Of Rizal, Philippines
04.2001 -

Skills

Application support

Timeline

Product Support Specialist

Opentext Phillippines
07.2012 - 04.2025

Technical Support Representative

SPi CRM
08.2010 - 06.2012

Bachelor of Science - Information Technology

AMA Education System East Rizal
04.2001 -

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Justine Jalober