Justine Dugay
Team Leader And CSR/TSR Support
Matatalaib Tarlac City
Summary
Dynamic team leader with a proven track record at Brandlink Communications, excelling in team motivation and client service. Enhanced productivity through effective coaching and efficient work processes, resulting in significant performance improvements. Skilled in technical support and fostering collaboration, driving team success and individual growth.
Overview
8
8
years of professional experience
Work History
Team Leader
Brandlink Communications
06.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Bus Conductor
Five Star Bus Company
06.2024 - 04.2025
- Responded quickly and calmly in emergency situations.
- Contributed to increased ridership through exceptional customer service and proactive resolution of passenger complaints.
- Established strong rapport with regular commuters by remembering individual preferences and engaging in friendly conversations when appropriate.
- Collaborated with drivers to optimize route efficiency, minimizing delays due to traffic or other unforeseen circumstances.
- Drove transit bus to transport passengers safely in [Location].
- Facilitated smooth revenue collection by accurately issuing tickets, handling cash transactions, and maintaining accurate records of sales.
Courier
Lazada E-Logistics Warehouse
07.2021 - 02.2023
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Followed company policies and procedures during shift.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Sales Agent
7-eleven
03.2018 - 07.2019
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
No Degree - BS Criminology
Osias College's Tarlac
Tarlac City, Province Of Tarlac, Philippines 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Client service
Coaching
Technical support
Timeline
Team Leader
Brandlink Communications
06.2025 - Current
Bus Conductor
Five Star Bus Company
06.2024 - 04.2025
Courier
Lazada E-Logistics Warehouse
07.2021 - 02.2023
Sales Agent
7-eleven
03.2018 - 07.2019
No Degree - BS Criminology
Osias College's Tarlac
04.2001 -
love working in a new environment and would like to create a certificate recognizing a good employee
I genuinely enjoy working in a new environment because it challenges me to grow, adapt, and learn from diverse perspectives, and I would also like to create a certificate to recognize and celebrate outstanding employees for their dedication, positive attitude, and exceptional performance.