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Astute IT Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Cybersecurity Specialist with passion for aligning security architecture plans and processes with security standards and company goals. Versed in robust network defense strategies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure a cybersecurity position and ready to help team achieve company goals.

Proven IT Helpdesk professional from Post and significantly enhanced helpdesk operations and customer satisfaction. Leveraged ITIL framework and exceptional problem-solving skills to streamline incident management, achieving faster resolution times. Committed to continuous improvement and professional development, consistently exceeds employer expectations.

Dynamic IT Specialist and Technical Lead Project Manager with a proven track record at Doubly Business, excelling in project management and team collaboration. Expert in deep learning and machine learning, I effectively reduced project risks and enhanced system performance, fostering a positive work environment while ensuring compliance with industry standards.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

I'm an IT Specialist with 2 1/2 years of experience offering outstanding support to users of various levels with all IT experience coming from TaskRabbit, I started off as a Customer Service Rep. and within 3 1/2 years I went from Customer Service to Junior, IT Specialist, and finally now to IT Specialist. I handled solo work with over 500 employees for a year, including onboarding and offboarding, training, article creation, and a roll out of Okta. Exceptional skills and knowledge in a Mac and Windows based environment. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

I love to contribute towards helping the department grow by providing feedback and suggestions. Absolutely enjoy fostering a wonderful work space with coworkers assisting in anyway I can to help alleviate issues or offer some tips to help level up team members. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

At my very foundation, I care deeply about helping and assisting people. I found my love in problem solving and IT provides me with the challenges I like to interact with. Always willing to learn new things.

Justine Biaoco

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IT Specialist

Head Admin; Manager

ESL TEACHER

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Bachelor of Science - Nursing

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IT Specialist

Head Admin; Manager

ESL TEACHER

Bachelor of Science - Nursing

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