Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Justine Belino

San Luis, Batangas,Philippines

Summary

Customer service professional with expertise in managing inquiries and resolving issues efficiently. Maintains high service standards under pressure, fostering customer loyalty. Recognized for exceptional communication and problem-solving skills that enhance customer satisfaction. Committed to continuous learning and adapting to new challenges in dynamic environments.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work history

Customer Service Representative

LizardBear Tasking Corporation
Batangas, Province of Batangas
01.2025 - Current
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Maintained up-to-date knowledge, resulting in effective product promotion and efficient assistance.
  • Improved customer satisfaction and getting 95% positive review by effectively handling inquiries.

Customer Service Associate

Foundever Asia Inc.,
Muntinlupa City, Alabang
04.2024 - 02.2025
  • Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.
  • Enhanced customer satisfaction by providing timely and effective solutions.
  • Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
  • Managed over 40 calls per day, maintaining composure under pressure.
  • Resolved customer queries by utilising in-depth product knowledge.

Customer Service Associate

Concentrix-CVG, Philippines, Inc
Sta. Cruz, Manila, Metro Manila
07.2015 - 02.2024
  • Demonstrated strong problem-solving abilities when resolving customer complaints effectively.
  • Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
  • Implemented feedback from customers to improve service delivery standards.
  • Trained new staff on company policies and procedures, ensuring uniformity in service delivery.
  • Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.
  • Escalated complex issues to management, improving resolution time.
  • Managed over 50 calls per day, maintaining composure under pressure.
  • Assisted colleagues during busy periods, fostering team spirit and collaboration.
  • Resolved customer queries by utilizing in-depth product knowledge.

Education

Certificate of Higher Education - Mass Communication Technology

La Verdad Christian College- Caloocan
Caloocan City, Metro Manila, PH
06.2013 - 03.2015

Skills

  • Patient attitude
  • Strong written communication
  • Pressure handling
  • Positive disposition
  • Teamwork
  • Proactive follow-up behaviour
  • Order processing
  • Conflict resolution
  • Time management

Languages

English
Upper intermediate

Affiliations

  • Photography

Accomplishments

    - Diamond and Rockstar awardee for my previous work at CNX-CVG, Philippines, Inc.

Timeline

Customer Service Representative

LizardBear Tasking Corporation
01.2025 - Current

Customer Service Associate

Foundever Asia Inc.,
04.2024 - 02.2025

Customer Service Associate

Concentrix-CVG, Philippines, Inc
07.2015 - 02.2024

Certificate of Higher Education - Mass Communication Technology

La Verdad Christian College- Caloocan
06.2013 - 03.2015

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Justine Belino