JUSTIN P. CALANOG
Imus
Summary
Results-driven professional with proven experience in delivering high-quality work, meeting deadlines, and collaborating effectively across teams. Demonstrates strong problem-solving skills, attention to detail, and a commitment to continuous improvement.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Collection Associate- CRM
Amicassa Process Solution
01.2026 - Current
- Managed customer inquiries regarding payments, account balances, and billing concerns.
- Performed payment reconciliation to ensure accurate customer account records.
- Resolved customer inquiries on payments, account balances, and billing concerns to enhance customer satisfaction.
- Collaborated with internal departments to address payment discrepancies and account-related issues, improving resolution times.
- Ensured timely processing of payment-related requests while meeting service level agreements (SLAs).
- Processed payment-related requests promptly, consistently meeting service level agreements (SLAs) to maintain operational efficiency.
- An Ayala Land Company - Real estate
Billing Associate
Amicassa Process Solution
05.2025 - 01.2026
- Prepared and issued accurate billing notices promptly to enhance customer communication
- Ensure all billing data is entered accurately into the system.
- Collaborated with sales, customer service, and accounting departments to maintain billing accuracy and resolve discrepancies
- Performed accounts reconciliation to ensure financial accuracy.
- Prepared accounts receivable aging report to track outstanding invoices.
- Cancellation report
- An Ayala Land Company - Real estate
Collection Associate
Amicassa Process Solution
07.2023 - 05.2025
- Call client for daily collection of payment and persistent follow-up
- Ensuring timely payments and maintaining positive relationships with customers.
- Resolved Billing issues and identified AR discrepancies
- Provide payment reconciliation and conduct necessary analysis
- Generated statements of account for all transactions.s
- Daily Notification report
- Generated statements of account for all transactions.
- An Ayala Land Company - Real estate
Sales Documentation Assistant
Amicassa Process Solution
08.2019 - 01.2023
- Prepare and print such as CTS, DOAS, DOC and DOA using Amicassa portal system.
- Monitored accounts due for contact preparation, releasing, notarization, and titling collation to ensure timely processing.
- Ensure completion of Task in Salesforce - MyCustomer.
- Secure and collate the necessary documents for endorsement accounts to Bureau of Internal Revenue (BIR), Registry of Deeds (RD) and Assessor’s office upon full payment of the accounts.
- Secure availability of certifications necessary for title transfer.
- Assisted with various project tasks as required to support team objectives.
- An Ayala Land Company - Real estate
Education
Bachelor of Science - Business Management Major in Operations Management
Cavite State University-Imus Campus
Imus, Cavite01-2019
Makapuyat National High School -
Makapuyat National High School
Masaguisi, Marinduque01-2015
Masaguisi Elementary School -
Masaguisi Elementary School
Masaguisi, Marinduque01-2011
Skills
- Collections Management
- Accounts Receivable (AR) Management
- Payment Reconciliation
- Customer Relationship Management (CRM)
- SAP
- Salesforce
- Microsoft Excel
- Cross-functional Collaboration
- Problem Solving
Certification
- Certification on Lean Six Sigma White belt, 07/23/24
- Certification on Lean Six Sigma Yellow belt, 04/27/25
Languages
- English
- Filipino
Personal Information
- Age: 28
- Citizenship: Filipino
- Date of Birth: 06/21/1998
- Gender: Male
- Marital Status: Single
- Religion: Catholic
Timeline
Collection Associate- CRM
Amicassa Process Solution
01.2026 - Current
Billing Associate
Amicassa Process Solution
05.2025 - 01.2026
Collection Associate
Amicassa Process Solution
07.2023 - 05.2025
Sales Documentation Assistant
Amicassa Process Solution
08.2019 - 01.2023
Bachelor of Science - Business Management Major in Operations Management
Cavite State University-Imus Campus
Makapuyat National High School -
Makapuyat National High School
Masaguisi Elementary School -
Masaguisi Elementary School