Justin Paul Cordero Alvarico
Iloilo City,ILI
Summary
Experienced cold caller and customer service representative for almost 5 years, a hotelier for almost 2 months. Skilled in producing sales as well as collecting debt for US based companies. Highly adaptable to any situation given. Detail oriented and impeccable comprehension. Proficient in MS tools. Good with engaging in conversations be it face to face or over the phone.
Overview
6
6
years of professional experience
Work History
Sales Agent
Manila Marketing Group
Remote
04.2025 - 06.2025
- Cold calling business owners to avail digital activation to promote their business.
- Transferring calls to licensed specialist if business owner is interested.
Customer service representative | Level 2 Billing department
Apria Healthcare (Sagility Health)
03.2024 - 04.2025
- Answer inbound calls catering to patient’s concern about their invoices
- Handle disputes about billing and making sure everything is correct
- Coordinate with insurances in regards with coverage and denials
- Collecting patient’s debt professionally
Professional fundraiser
United Partners Outreach, Inc.
07.2020 - 01.2024
- Belonged to a team of 12 responsible for collecting donations for recognized non-profit organizations
- Tasked to expand outreach to businesses to further maximize support for the non-profit
- Consistent top caller and minimal to zero quality errors
Front office associate
Grand Xing Imperial Hotel Iloilo
Iloilo
03.2020 - 04.2020
- Tasked to assist guests with check ins and check outs
- Cashiering duties
- Filing invoices
- Coordinating with other hotel departments for smooth operation
Concierge Intern
Richmond Hotel Iloilo
Iloilo
06.2019 - 11.2019
- Assisting guests with hotel-related concerns
- Book transportation
- Responsible for breakfast buffet headcount
- Luggage assistance
Education
Bachelor of Science - Hospitality Management
Central Philippine University
01-2019
Skills
- Active listener
- Reading comprehension
- Cold calling
- Verbal and communication skills
- Computer literate (Word, PowerPoint, Excel, Publisher)
- Detail-oriented
- Customer assistance
- Call control
- Persuasion techniques
- Adaptability to change
- Objection handling
- Lead generation
References
- Sara Rose Lindman, General Manager, (218)297-0341, United Partners outreach, Brainerd, MN
- Sagility LLC | Apria Healthcare, Workday@sagilityhealth.com
Timeline
Sales Agent
Manila Marketing Group
04.2025 - 06.2025
Customer service representative | Level 2 Billing department
Apria Healthcare (Sagility Health)
03.2024 - 04.2025
Professional fundraiser
United Partners Outreach, Inc.
07.2020 - 01.2024
Front office associate
Grand Xing Imperial Hotel Iloilo
03.2020 - 04.2020
Concierge Intern
Richmond Hotel Iloilo
06.2019 - 11.2019
Bachelor of Science - Hospitality Management
Central Philippine University