Justin Clemena
Systems & Network Engineer
Quezon City
Summary
Professional IT and Network Engineer with over 10 years of experience in designing, deploying, and maintaining secure and reliable LAN/WAN infrastructures. Skilled in configuring and troubleshooting routers, switches, and firewalls, as well as managing Microsoft 365 and Google Workspace environments. Adept at providing end-to-end technical support, implementing network and system optimizations, and ensuring seamless connectivity across diverse platforms, including Windows and macOS. Known for a proactive approach to problem-solving, strong documentation practices, and the ability to collaborate effectively with teams and clients to maintain high system availability and performance.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Level 2 IT Support Engineer
NIC Inc.
10.2022 - Current
- Optimized server performance through regular updates and hardware upgrades.
- Developed customized solutions for unique client requirements, leading to increased customer satisfaction ratings.
- Leveraged strong communication skills to explain complex technical concepts in layman''s terms to non-technical stakeholders.
- Collaborated with cross-functional teams, ensuring seamless software integration.
- Documented standard operating procedures for consistent technical support delivery across the organization.
- Supported end-users in troubleshooting hardware and software problems effectively.
Network Engineer
CVE Technologies
03.2012 - 11.2020
- Provided network support services for devices such as switches, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Provided detailed network diagrams and procedural guidelines.
- Collaborated with vendors to identify best options for optimizing network performance.
- Engaged in network migrations for a global digital infrastructure company.
- Troubleshot complex multi-vendor network service provider issues.
- Performed troubleshooting for Juniper, Cisco, and various other network devices
- Managed, tracked and coordinated problem resolution and escalation processes.
- Managed, tracked and coordinated multi-site network and migration projects.
- Provided complete end-to-end engineering and installation of Layer 2 and Layer 3 network solutions.
Server/Bartender
Darden Restaurant Group
08.2002 - 12.2011
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Some College (No Degree) - Economics And Biology
University of New Mexico
Albuquerque, NM 08.2002 - 01.2006
High School Diploma -
St. Pius X High School
Albuquerque, NM 08.1999 - 05.2002
Skills
Cisco and Juniper equipment expertise
Layer-2/3 protocols
Network Troubleshooting
Network architecture understanding
Cloud and System Administration
Windows and macOS expertise
Meraki and SonicWall familiarity
Server maintenance and Active Directory
Technical Project Management
ITSM software and Change Management
Technical troubleshooting
Client communication
Certification
CCNP - Cisco Certified Network Professional
Timeline
Level 2 IT Support Engineer
NIC Inc.
10.2022 - Current
Network Engineer
CVE Technologies
03.2012 - 11.2020
Server/Bartender
Darden Restaurant Group
08.2002 - 12.2011
Some College (No Degree) - Economics And Biology
University of New Mexico
08.2002 - 01.2006
High School Diploma -
St. Pius X High School
08.1999 - 05.2002