Summary
Overview
Work History
Education
Skills
Timeline
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Jushua Batayola

Jushua Batayola

Cebu City, Province Of Cebu

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Concentrix
12.2023 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Former Subject Matter Expert for 1 year and 3 months and got promoted to advisor II.
  • Capable to easily adopt to any projects or engagements.
  • 2 years and 4 months in Concentrix as a customer service representative and also awardee for year to date top SME and top Agent.

Education

Bachelor of Science - Computer And Information Sciences

Cebu Technological University of Tuburan Campus
Tuburan Cebu
08-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Call center operations
  • Product knowledge
  • Building rapport
  • Technical support
  • Customer education

Timeline

Customer Service Representative

Concentrix
12.2023 - 04.2025

Bachelor of Science - Computer And Information Sciences

Cebu Technological University of Tuburan Campus

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Jushua Batayola