Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
Lahug, Province Of Cebu, Philippines
12.2023 - 04.2025
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Collaborated with team members to develop best practices for consistent customer service delivery.
Former Subject Matter Expert for 1 year and 3 months and got promoted to advisor II.
Capable to easily adopt to any projects or engagements.
2 years and 4 months in Concentrix as a customer service representative and also awardee for year to date top SME and top Agent.
Education
Bachelor of Science - Computer And Information Sciences
Cebu Technological University of Tuburan Campus
Tuburan Cebu
08-2020
Skills
Customer service
Active listening
Critical thinking
Problem resolution
Call center experience
Computer proficiency
Call center operations
Product knowledge
Building rapport
Technical support
Customer education
Timeline
Customer Service Representative
Concentrix
12.2023 - 04.2025
Bachelor of Science - Computer And Information Sciences