JURY CINCO
Cagayan De Oro City
Summary
Customer Service Professional with 8+ years of experience in telecommunications, financial services and health insurance. Proven ability to build strong client relationships, resolve complex issues efficiently, and deliver excellent service in fast-paced, high-volume environments. Strong interpersonal and communication skills with a customer-first mindset. Committed and organized professional with strong communication and administrative skills. Knowledgeable in patient scheduling and medical billing. Dedicated to improving patient experiences and fostering efficient rehabilitation services.
Overview
11
11
years of professional experience
Work History
Virtual Banker
JP Morgan Chase and Co
10.2022 - 07.2024
- Provided secure online banking assistance, guiding customers through transactions and troubleshooting.
- Maintained customer relationship by setting up future meetings to check their underlying needs and direct them to the right partners.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Customer Care Professional
American Express
04.2021 - 09.2022
- Delivered premium service to card members by resolving inquiries efficiently.
- Resolved billing and account issues to maintain high satisfaction ratings.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Surpassed performance metrics in key areas such as average handle time, quality assurance scores, and resolved cases per day.
Senior Account Specialist
Kgb Philippines
06.2020 - 03.2021
- Handled telecommunications-related inquiries, focusing on issue resolution and troubleshooting.
- Negotiated favorable contract terms, securing long-term client commitment and loyalty.
- Developed customized proposals that effectively communicated the value of the company''s offerings and addressed clients'' specific pain points, resulting in increased win rates.
Healthcare Associate
Alorica Teleservices
01.2018 - 05.2020
- Assisted patients with health insurance coverage, claims and benefits information.
- Accurately compute remaining patient deductions and verify if the out-of-pocket maximum has been met to ensure correct claims adjudication and patient responsibility.
- Assist members by exploring claim denials, providing guidance on next steps such as contacting their provider to resubmit claims—often with a different NPI or corrected information—to facilitate successful processing.
Customer Service Representative
FirstSource Solutions Ltd
04.2015 - 06.2016
- Responded to financial inquiries, card issues and dispute concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
GENPACT
01.2014 - 03.2015
- Provided financial customer support, managing account information, processing payments and billing concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Nursing
Xavier University - Ateneo De Cagayan
Cagayan De Oro City, Philippines04-1995
Skills
- I am adept at a wide range of procedures, from administering medications and wound care to operating medical equipment
- I am able to evaluate patient symptoms, vital signs, and other data to identify potential problems
- I often work independently and able to make sound decisions in urgent situations
- I can clearly convey information to patients, families, and other healthcare professionals
- I pay close attention to what patients say, both verbally and nonverbally, that is essential for understanding their needs and concerns
- I am able to empathize with patients' physical and emotional suffering
- I offer comfort, reassurance, and a caring presence which is a crucial aspect of nursing
- I act as patient advocates, ensuring their needs and preferences are considered in the care process
- Risk management policies
Timeline
Virtual Banker
JP Morgan Chase and Co
10.2022 - 07.2024
Customer Care Professional
American Express
04.2021 - 09.2022
Senior Account Specialist
Kgb Philippines
06.2020 - 03.2021
Healthcare Associate
Alorica Teleservices
01.2018 - 05.2020
Customer Service Representative
FirstSource Solutions Ltd
04.2015 - 06.2016
Customer Service Representative
GENPACT
01.2014 - 03.2015
Bachelor of Science - Nursing
Xavier University - Ateneo De Cagayan
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